Avigilon Alta Open 4+

Simple entry. Multiple offices. Eliminates hassle.

We replaced our card entry system with Openpath a few months ago and are very happy we did. We have multiple offices with employees traveling back and forth and site access was always very cumbersome. Since we rolled out Openpath, it’s been simple:

*No need for cards. Your mobile phone is your card. It just works. (tip: make sure your employees turn on “always” in location services). So when our team travels, we aren’t handing out temp cards any more. And we’re no longer struggling to get the temp cards back!

*Easy admin. Openpath syncs easily with Active Directory making user management simple. Everything is in the cloud so no servers to manage.

*Remote access. The system let’s you open a door remotely. We didn’t think we’d use this feature, but we have found it very convenient when needing to let in guests.

*Compliance. For our business, security and tracking entry is critical. With Openpath it’s been easy to manage and ensure compliance with access control requirements.

Beyond the product, customer support was great when we were getting started.

Big picture - it’s been great for us. We’re never going back to a simple card solution.

Almost but not quite

I was sold on the idea of this app. Including the idea of not having to take the phone out of my pocket. Unfortunately, that part does not work reliably, even if you have all the settings right. And because it is not reliable, it is not taken advantage of as much as it should because of the uncertainty. But when I do take my phone out of my pocket and open the app, it does work. And that means a lot. I like not having to use a fob or a card. Although I must confess that I do, again, because of the uncertainty. The solution to the problem that I have found is to "warm up" the app. I have found that if I access or open the app that the "wave" feature will work at least for a while. I put the wave in quotes because it's not really a wave. You have to pause, I have found. Still like the app. But disappointed.

Developer Response ,

Hello and thank you for the feedback! We're truly sorry to hear that your experience with our app hasn't been completely satisfactory. Please reach out to us at support@openpath.com or call us at 844-673-6728 ext 2, and reference "Kat" in your correspondence. We'd love to work with you directly and, hopefully, turn your Openpath experience around.

Functionless app for many phones & bad customer service

This app seems to outsource to people who are totally unconcerned you can’t get into parts of your building and they seem to be from out of the country. My complex changed the garage gate settings and now I’m unable to open just that door without physically getting out of my car and walking up to the reader. You can’t even select within the app to open the door, no matter how many times you press the button. On top of that, they’ve gotten rid of the feature in their app that lets you report an error to somebody, probably because they’ve grown tired of people giving them feedback about how badly their app works. Clearly they’re fleecing apartment complexes convincing them to waste money on an app that only half functions. Absolute joke of a company who are totally unresponsive to users needs for something as important as literally being able to access your building.