The app works fine for entering INR results and ordering VAD supplies. Have had nothing but problems with the company trying to get INR supplies since insurance changed first of year. But yet they still mail VAD supplies, so obviously insurance is active in system. Also disappointed that neither the app or the website provide order status history, so have to call in to the phone center nightmare to get the runaround for answers. And it would be great to be able to submit concerns via email on the app or the website so we could have a paper trail when there's issues. So surprised these things aren't in place with today's technology.

No way to get supplies- no answer in app or calling. My doctor had to write a script to go to our lab. Am I still paying for nonexistent supplies? The app tells me to call but when I call I’m told I can’t order. I’m done- I contacted my hospital (where I have to go to test at the lab when Acelis won’t answer a call) to quit Acelis. The head of our local lab called me & asked me for a thorough description of the problems. They are getting MANY complaints. They may be ended their use of Acelis. It seems that nobody’s home at Acelis. I was supposed to be able supplies, but when I last got an order, they screwed up & sent a whole box of lancets. I’m out of strips but since I have 5 lancets I can’t order because I have to be down to 4 lancets to place an order for strips. They screwed it up so I quit this lousy “service”. Can’t order in the app or on the phone. Is anybody there? Oh, and they have a low number of stars but negative reviews don’t show up. I’m sure there have to be more people as frustrated as I am.

I have been an avid user of the Health Check app, appreciating its functionality when operational. However, I regret to express my ongoing frustration with the app's login functionality over the past two months. Despite multiple attempts, I have encountered a recurring issue where the app initiates the login process, only to abruptly kick me out.In my attempts to address this concern, I have undertaken the step of uninstalling and reinstalling the app a total of six times. Unfortunately, this has yielded no improvement, and the persistent login issue persists. This matter is of utmost importance to me as it impedes my ability to promptly submit crucial INR results to my healthcare provider.I kindly urge the app's development team to address and rectify this persistent issue promptly. Timely access to the app is critical for individuals like me who rely on its functionality to communicate essential health information with their medical professionals.Your immediate attention to resolving this matter would not only restore the app's effectiveness but also contribute significantly to the well-being of its user community. I look forward to a swift resolution, ensuring the seamless operation of the Health Check app for all its users.

I am so disappointed at this company and app. I found out they now only allow monitoring 9am to 2 pm Monday thru Friday. I work 7pm- 7 am. Exactly how is that to work? They went from poor availability to enter results at anytime. I understand the actual clinic will only review results at certain times. Why would that stop me from entering the results when I can? Most likely will be talking to insurance and Coumadin to see if I can switch companies. I tried to enter results today and app won’t accept results. I need to get some sleep and they don’t accept results tomorrow ( it’ll be Friday). So I’ll have no documented results this week. What a ridiculous system. We should make things easier for the sick and those with heart issues not harder. Shame on you. Your endangering human beings.