Inogen Connect Portable Oxygen 4+

I originally connected my G5 about a year ago, when I first got it. While the app had frequent problems connecting, I was, for the most part, able to use the app successfully for about 3 months. Then it just stopped connecting altogether. I tried deleting and reinstalling the app and it kept telling me that the G5 was already paired with another device and to disconnect the bluetooth and retry. I never connected it to another device, so I can’t disconnect it. I turned off every other bluetooth device I had connected to my phone, because tech support said it can’t reconnect if any other device is connected to my phone. They said to disconnect the battery, plug in the G5, reinstall the app, turn off all other bluetooth devices, and try to pair again. Now it says it’s trying to pair but never does. This is very frustrating considering how much money I have given this company. I have given up on trying to use the app.

G5 - Same complaints as the dozens before me the Bluetooth Connect would not connect. Called customer service they say they will send a replacement. I told him I do not want a reconditioned or used one. They said fine since mine was one day old they would send me a brand new one. When it arrived it connected and seemed fine, until I turned the G-5 back on. Alarm - Sensor Fail. When it originally connected it showed that this particular supposedly new machine had over 20 hours of use on it. Long story short I asked a customer service supervisor for some type of compensation since I was going to keep my original machine even without the blue tooth connect. The answer was no ,they would send another reconditioned machine. I declined. Make no mistake this company doesn’t care one iota about its customers, all of whom desperately need these machines to have some type of normal life. I know this review is not going to matter at all to the company, but hopefully it will warn potential new customers to be warned.

There is still no way to change any settings so it’s only useful for monitoring battery life. Problem is that it’s lacks any convenient ways to do so. There are no widgets or support for Apple Watch so the only way to do so is to open the app, wait for it to load and then check. Whenever I’m using the oxygen concentrator it’s always on my back. If it’s faster to check the setting manually by swinging it around so I can look on its display then the app is pointless.