Inogen Connect Portable Oxygen 4+

I have dozens of Bluetooth devices, this is the most finicky of them all. It keeps losing connection to POC and reconnection seems like never the same way twice. And then, it requires me to input all my registration information again. Also, it would be helpful if the App could at least allow you to change the O2 level instead of just reporting it. Earth to Inogen: FIX IT!

Purchased portable oxygen concentrator directly from Inogen 2 years ago. Downloaded original app upon purchase and it has always functioned well. Really like the product; however, their customer service is the worst I have ever experienced.

Downloaded new app to my Apple devices on Monday 2/12. Cannot get past opening page, asks me to confirm my date of birth and last name, which I do, then when I hit confirm, a circle of dots spends around for a couple minutes and ultimately returns me to the same start page. I can no longer even access content on original application.

Called Inogen on Monday and again on Friday. 15 minutes on hold each time without anyone answering. I have always experienced delays in the past with Inogen, but none this bad. You would think if they know of a programming defect they could notify us by email (as they did when notifying us last week of the new application release). This app is not for some entertaining game, it services a medical device which for most of us is necessary to insure continued health and avoid serious medical complications. Inogen needs to get its act together

I loaded the new app back in May and had a few suggestions as to the lacking of information available that was on the old app. Apparently support doesn’t read any of the reviews because nothing has happened to update the new app. Reading a lot of the reviews people are as disappointed as I am that all that Inogen is interested in is selling units.

Uploaded the new app today V2.2.0 and it does have some improvements but is still missing items from the first app which I liked. It told you battery cycles so you could have some idea as to time to order a new battery. It also had the first connected statement which was nice to see how old the unit was before failure. The new app has where the device was bought but nothing else about the company but spaces are available for the info such as phone number, address, web site, etc. Keep improving the app as it does have some uses that I depend on!