This Cupertino location does not honor reservations. Arriving on time seems merely to mean that they will put in line after everyone else that already arrived. 20 minutes past the reservation time and still no table.

Benihana has great food presented in a fun and wonderful experience. Offering it to go is a sin. No Benihana only offer dine in no fast food mentality. Now the app is a good thing but needs all things Benihana on it. Like the birthday coupon signup. Please add this. You lost me and 3 others this week at least for a year because of the confusion with this app and trying to link it to the Friends with Benefits program. Couldn’t get it to work. You just lost about $300.Please fix this useless app and turn it into something better.

I get that this app is only for pick up and delivery orders and that’s fine. The problem is that they don’t allow me to use the gift card I have when I tried to pay. I ended up canceling my order when it said I had to pay with a credit card and had no other options.

I did want to go to a special place to celebrate my birthday and thought in Benihana because a few years ago that I want it was wonderful! But yesterday 😥 the food wasn’t the best; they took a long time waiting just sitting on the table; and the restrooms were awful 😞 it looks like someone take our the trash and everything else is very careless. Sadly I won’t go again.