I like the SMOVE gimbal hardware but I hate the software. It is not reliable. I recorded video for about 10 min and when I hit the stop button, it said video save failed. I lost very important video of my child. It happened over a year ago (a few versions before) and it just happened today again with the current version. They did not fix the issue for over a year!! This time I lost the official audition video for the instrument. I see the file name in the cache but the only option is to delete the file. There’s no way to salvage the cached file.

I love the hardware of the Smove mobile gimble. What I don’t love is the absolute trash status of the app and the absolute lack of customer service. Have tried multiple times to contact the company, have NEVER heard back from them. The app crashes whenever I hit ‘stop record’. And lord help me if I want to do a firmware or keypad update. Because they always time out. If you’re thinking about the Smove Mobile, don’t. Buy from someone that cares about their customers.

I had my SMOVE mobile pro less than a day and it broke. None of their apps would work. Then the stabilizer randomly started moving on its in tipped over and broke. One of these worst products I’ve ever owned. Looking for a refund or a new product that isn’t malfunctioning. If not will look into legal action for false advertising and selling faulty products.

This is absolutely the worse photo/video app I’ve ever used. The panorama feature does not work. The time lapse video works...sometimes! The gimbal Bluetooth disconnected in the middle of a time lapse video, which stopped the movement of the video but didn’t stop the recording. The app sometimes tells me that the gimbal is not connected via Bluetooth although it is. This is also the worse app as far as intuitive use of it. So many flaws!!!!