Stay connected via SalinasConnect, the service request mobile app for the City of Salinas, California.
Need a tree trimmed? Tired of seeing that abandoned vehicle on your street? Have a code violation you want to report? Report it to the City using SalinasConnect.
• Submit service request electronically
• Choose from variety of issues
• Pinpoint the location with GPS
• Attach a photo
• Receive e-mail, text, or voice message status updates
• Link to the City’s website and social media platforms
• “One Call to City Hall” direct dial button
How does it work?
1. Resident places service request via SalinasConnect;
2. SalinasConnect stores, processes and automatically routes the request to the correct department; and
3. Notification is then provided to the resident via text, email or a phone call when the issue has been resolved.
The City of Salinas, through SalinasConnect, is committed to ensuring that your requests and concerns are addressed more efficiently through the use of technology. SalinasConnect provides residents with reasonable response times to service requests, improves customer service, increases effective communication, and boosts overall responsiveness.
They really need to pay someone who is a UI/UX person for the app. It can be a contractor and then have someone else implement the changes. The current work flow is too clunky, like a high school student coded it for Windows 95 or something like that.Also it doesn't help if the city just keeps closing out tickets and not resolving them. I get that you won't look at them for 6 months and then just auto close them. But isn't the point you should ADDRESS them in 7 days of submission. It should never be left for more than 14+ days. That is the audit which needs to be reviewed.Need to vote out all incumbents in the city at local elections.
Broken App - the last update bricked it
Wineguy5150
Sorry. I thought it was working just fine. However since the last update it can’t even log in. I am submitted via the website and there is a glitch on submitting it as well. It informed me I can to Call someone to inquire about the error. Whatever. The city is in desperate need of new leadership and better grant writers to fix out streets and sidewalks and all the wonderful stumps all over town. I can’t wait for someone to twist and ankle or break a leg on our crappy sidewalks.
Always crashes
OG asscrack
Can’t report anything as it crashes when you choose an option
Cool
Serg_who
We needed something like this for Salinas. Just hope respond times are pretty quick. Also under issues they should add a suspicious activity option.
The developer, City of Salinas, California, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Location
Contact Info
User Content
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
City of Salinas
Size
51.7 MB
Category
Productivity
Compatibility
Requires iOS 15.1 or later.
iPhone Requires iOS 15.1 or later.
iPod touch Requires iOS 15.1 or later.
Mac Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
