Doesn’t work won’t take my license to be activated
Developer Response
Hello, we are sorry for the problem that you are experiencing. We would minimally need to find your file so that we can resolve this issue. Unfortunately, we do not have access to enough information through this review to identify you.. Please contact our technical support at espaceclient@intact.net with your information, so that one of our agents can assist you. Thank you and good day!
Issue with App Accuracy in Detecting Phone Usage
Hoom app
I would like to report some issues I have experienced with the insurance app regarding phone usage detection.Since my phone is connected to my car, I often need to use it for navigation. At times, I hand my phone to my spouse or passenger so they can select the route. However, the app does not recognize that someone else is using the phone and incorrectly reduces my driving score.Additionally, there have been cases where I briefly stopped in a safe place and sent a short voice message or text, but the app still deducted points from my score. This shows that the app’s accuracy in detecting driver phone usage is not reliable.Previously, it was possible to correct such mistakes in the app by changing “phone use by driver” to “phone use by passenger.” Unfortunately, this option is no longer available, and as a result, my score has been negatively affected.
Sometimes give errors and technical issues
Customer2000a
Often hard to navigate through the app without an assistance of an insurance representative . Also there are errors and technical issues (when click on billing for example it says that something went wrong and come back later , but no other details or an option to contact the appropriate department by the phone or email).
Always having wrong record
Cindy US
I am very confident about the truth that I had never used my cell phone during my car trips, needless to say about picking up a call but this program still recorded that I used my phone. This type of problem already happened last week, however, I didn’t except to see this error again today. Another issue is that the driving record went inaccurate after a short period of parking. Please try to fix the bugs.
Developer Response
Hello, we are sorry for the problem that you are experiencing. We invite you to contact our technical support at 1 855 785-2223 weekdays from 8AM to 8PM or Saturday from 8H30AM to 4H30PM or at mydrive.quebec@intact.ca with your information, so that one of our agents can investigate your file and assist you. Have a good day!
This new version includes updates and tweaks to make your app experience better than ever.
Version 5.72.0
The developer, Intact Insurance, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Other Data
Data Linked to You
The following data may be collected and linked to your identity:
Location
User Content
Identifiers
Usage Data
Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Other Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Intact Insurance Company
Size
582.4 MB
Category
Finance
Compatibility
Requires iOS 16.6 or later.
iPhone Requires iOS 16.6 or later.
Location
This app may use your location even when it isn’t open, which can decrease device battery life.
