There was a nasty storm that blew through SE PA, and my companies phone lines were down. I work for a trucking logistics company, and needed to schedule deliveries to our clients (mainly universities and hospitals). After one phone call to schedule the delivery of some lab equipment, my number was blocked and my account suspended. In my confusion, I reached out to customer support who informed me that “As per the update received from the carrier, some inappropriate conversations took place from your number”. I made ONE call, and it was for a legit business purpose. They further went on to say “As for now carrier has blocked the number, but we will try again in a few days and seek their guidance and resolution. The chances are low for any kind of resolution”. I literally started cracking up laughing at how ridiculous their “carriers” screening process is for calls. Luckily I had signed up for the free trial, no money lost. However I spent time creating my profile for my temp business number, just to have my time wasted. Luckily we got a new phone system installed the day after this happened, so I am no longer in need of a second number. This company is HOT GARBAGE, as is their app. Please do not use this app or give them your personal information, I have a suspicion that this is just a data mining operation.
Hi,Thank you for taking the time to share your experience. We’re genuinely sorry for the inconvenience you faced, especially in a situation where communication was so critical. While our systems follow carrier-level screening protocols, we understand how disappointing it is when something goes wrong despite genuine use.Your feedback is valuable, and we’re continuously working to make the experience better for all our users. If you ever consider giving Second Phone Number another try, we’d be more than happy to take a closer look and assist you further.Wishing you all the best,– Team Second Phone Number