Overall, the app works fine...except for the once every couple of months when my C-Pass wallet just disappears. At random intervals I have to re-login and then it comes to a page to retrieve my wallet or create a new one. Unfortunately, there is no wallet to retrieve. I have to call the help desk and have them manually enter it back in. Frustrating when this happens early in the morning before the help desk is open.

I used to use this app regularly with no issues. Then, out of the blue, it stopped accepting the card I had on file to add funds. Regardless of which card I use (credit card, debit card, Visa or Mastercard), my attempt to add funds in unsuccessful and I receive an error message that the card I’m using is not valid/accepted (something along those lines). Again, even the card I used to add funds from the very beginning of me using the app is now no longer compatible with my COTA Connector app. As a result, I’ve switched to the Transit app completely, but I liked having both as an option like I did in the past. It came in very handy when my fiancé’s phone died and I was able to pay my bus fare with the Transit app and his bus fare with the COTA Connector App. Wouldn’t be able to do that anymore…

The only reason I did not give the full amount of stars because it is convenient I do like it however I also have a reduced fare passIn an order for me to buy a pass I will have to pay full price where I do not believe that’s correct I understand why it’s not available however that is something that the people that are disabled that have the legit pass should be able to add it and pay the amount that they’re entitled to if they did that I will have no problem giving five stars

I don’t know what they did to this app but I again tried to put money on here for my daughter to buy a ticket & yet again it took my money & I have no clue where the ticket went? It just keeps saying something about a wallet but I’m not using anything different than usual. I tried to get my money back last time & the lady pretty much said, “Sorry your up a creek bc we don’t refund anything under $5.” So now it’s $6 so they can give me my money back. You add up all the money that gets taken under $5 you get quite a bit of money.