Every app has glitches when it’s new and we have experienced a few. At first, we couldn’t register. But mid-way thru day2 it finally worked. We love the app for making dinner reservations. But we’ve had some glitches where we could not confirm the time the app gives us. Then today, our 8th of 15 days here, I had to dump and reload the app in order to make reservations. We have memberships with Palace, Hard Rock, and Paradise Village, PV. The Palace Resort, specifically Moon Grande, is our favorite. Amazing food, lots to do, excellent service. The beach here at Moon Palace has nice white sand but you wouldn’t want to swim in the heavy seaweed. The resort provides a bus to the other palace resorts on the hotel strip for day trips so we can enjoy the more typical Caribbean beaches. When at these other palace resorts, the all inclusive bracelet allows you to enjoy all the same amenities as if you were booked there. Wonderful vacation!

It had many glitches, but it worked a lot of the times the map helped. The apps not the real problem it is the resort I’m not talking about the people that are working there. I’m talking about the people that are running it, It is a complet lie. I don’t know about other people, but I was sold on a complete lie a room with a view of the beach in the ocean and all these amenities but you get there and if you’re not part of their community and you’re not a diamond member, you can’t even go to one side of the pool that is mostly empty, because on the wrong side of the tracks I guess. It’s a joke is supposed to be exclusive it wasn’t exclusive sure you got room service, but it was cold. Most of the time,the food was good if you’re a wasted drunk. But the desserts were amazing but thy weren’t even made their. Shoot save your money and go get yourself a nice room for a quarter of the price and go out to dinner somewhere in town and have 1000 times better food. There food says authentic food but I have an a Mexican auntie and this was not all that.. I went there for a David & Tim show oh that was wonderful and amazing but the resort lied to us time after time after time they got my room wrong. They had to move us two day into our trip. Do not book a excursion through this place they lie believe me or don’t you’ll find out. If you don’t everything in writing, it will be a lie.

Stayed at Moon Palace Jamaica. App did not allow dinner reservations. Menus were not the same as at restaurants and staff acted as if it would be impossible to order something we saw on the app, including some cocktails. Also, the “chat” feature connected us to Moon Palace Cancun, which wasnt helpful especially when it took a few days to figure that out. But, it worked to order room service and other items. Also it was helpful to see restaurant times and most of the menu selections. It listed some daily activities but either it didnt list all or perhaps this smaller resort didnt have many activities. It also listed night time activities and allows you to set reminders, but i think the reminders were sent by email which wasnt helpful. Overall I recommend downloading it but dont rely on it to be perfectly accurate. May work better at Moon Palace in Cancun or maybe other Cancun properties.

I’ve been to many tropical resorts. First off I got to my room and had men’s underwear and dirty t shirt hanging on my balcony. My friend got locked in the bathroom. Door was broken and wouldn’t unlock. They came and fixed it. The ocean is not swimmable. Dark murky water and the stench on this resort smells like sewer everywhere. They say it’s from the seaweed which is probably true. This is not the resort for you if you want to swim in the ocean. The food is not great. You can find stuff but the restaurant are about 2 star. The resort is large if you have problems with mobility this resort is not a good choice. They have golf carts that will buzz you around. Mixed drinks have very little alchohol so you must ask for double or triple shot in it. Need to get up early to get chairs around the pool. Would I come back??? Absolutely not. I went to presentation in which I was promised 750$ to swim with dolphins. When I got to presentation they said only coupon to touch dolphins not swim with them. I left that presentation fast. Don’t get wrapped up in the sales people!!