I’m a college student and I wanted to use this app for my public speaking class. I used my first free trial. My first issue with this app is why is it $89 for a pro subscription? The price is outrageous. I then later needed the app again. So I downloaded it, but I did not get the pro subscription. But they decided to offer me another two week free trial. To which I used. I woke up the day that I knew my free trial was supposed to end with intentions of canceling it to find my bank Been charged. And I was -$65 in my account. Now keep in mind I said I’m a college student and I don’t have a lot of money. When I reached out to customer service, they told me that I had to go through Apple to which I put in two separate claims and they both were denied. The Teleprompter customer service told me over and over again that they cannot do anything. That I would have to go through Apple. why is that a thing? Why am I paying you for my subscription but you can’t give me my money back. So now I’m out of $89 for an app I don’t even use. and have canceled my subscription. Just save yourselves the trouble.
We understand how frustrating this experience must have been, especially as a college student. However, when subscribing through the App Store, Apple handles all billing, cancellations, and refunds—we don't have access to your payment or the ability to issue refunds directly.If you were charged, it means the trial wasn't canceled at least 24 hours before it ended, as required by Apple’s policy. This is clearly stated on the paywall before starting the trial. It’s important to carefully review subscription terms before confirming any plan, especially if budget is a concern.If you have any other concerns, we’re always here to help at support@teleprompter.com or via the app (Settings > Contact Support).