Durham Rollout 4+

Yes…….But!!

The app is a great reminder tool however I can not say the same about the weekly pick up. For more than eight straight weeks our trash has not been picked up on its scheduled date. It’s missed on Thursday, then Thursday evening I submit a one call ticket and on Saturday morning the trash is finally picked up and the cart can be moved to the rear of the home as required by solid waste’s instructions. Do the route personnel run by any route sheet or computer/GPS CAD system? You would think after 8 plus weeks of continuous one call submissions that someone within operations would follow up. Oh…maybe they are working from home.

I love it

Before I discovered this app, I was often missing, trash, recycle and yard waste pickup. After years of having one pick up date, it changed to three different dates and I was always missing it. This app is awesome because it connects to my calendar so I can always look at it and see when the next pick up is to occur

Another way forCity of Durham to be lazy about its services

I got this because my street is often skipped by Durham Waste services and the other week, I received a notice that I would be fined for leaving my bins out on a non-trash day (even though it was because they didn’t pick up). I rolled it out this week when they said I should; they skipped our street. Rolled the bin back up to my house so I don’t get fined, and report it using this app. I don’t get any notice saying “leave your bin out on Tuesday for pick up” or anything like that. Then I get a notice “this issue has been resolved, your trash was picked up today”, look in my bin….nope. Probably they came by and since it wasn’t on the street (because of that fine notice), they didn’t pick up. City of Durham, just do your job. Quit acting like an app is fill in for shoddy services.

Developer Response ,

Sorry you’re experiencing issues with curbside collection services. If you would please contact the City of Durham by either emailing SWSupport@durhamnc.gov or calling 919-560-1200, provide your address, and we will investigate the collection issue and get it resolved. Sorry for the inconvenience.