When I try to submit a claim, the Next buttons disappear when I fill out the required fields, which makes this a useless app.Also, related but not, when I try to reset my password on the website (because that’s the only other way I can submit for expenses) it tells me that my information cannot be found. When I clearly have the same information logged in on the app and the card with my information in my hand.And then when I find a workaround with the disappearing next button (which includes filling everything out and then clicking on all of the other non-typing fields) I’m not able to continue because it’s “before my coverage date” despite being six whole months into the coverage stated in the app’s account information.

Am I biased.. because I’m an employee?? Yes.. lolol but we deserve more than 1 star 😭 Navia is a family owned company that has been around for a very long time. The company has good values and treats employees well ♥️ our developers and all departments work very hard to provide for our participants/customers. I’ve never worked a job before that had managers who are willing to work with you if you’re struggling with things like your metrics. I can’t speak for employees on other teams, but my manager has been amazing! All the upper management that I’m under has been. (I know this review should be on something like Glassdoor, Indeed, etc. lolol but I feel like it’s important for participants to know 🤣 because a lot of the app reviews are regarding our CS team) At most CS jobs, if you struggle one week or have an off day, most leadership will just scold you.. or micromanage.. or go on a power trip and talk down to you like you’re 🗑️. I’ve actually never worked a ‘customer service’ job that WASN'T that way. Not at Navia 🥺 you truly feel those ‘family owned’ values and I’ve just really appreciated it while working here!! Advocating for and educating our participants is HUGE in this position. And I really feel like we do our absolute best to do so. Of course, we’re dealing with tax-free funds and IRS regulations.. so there are going to be scenarios where we have to deliver bad news to people.. it’s 100% what I dislike most about this job.. and I wish people would know that it’s just as painful for us as it is for you 😭 Okay anyways.. lol again, this might not be the best place for this review 🤣 but I know all our departments work very hard! That goes for our Tech team/app developers as well. I feel like some of these reviews just aren’t warranted 🥲 if you’re having login troubles- give CS a call!! ♥️ (seems like most reviews mention login trouble) I’ve never received a call where I couldn’t get somebody logged in! We’re always happy to help and that’s def gotta be our most common call 🥰 it’s the most common, and the easiest!

I had an FSA last year and it is still there, but this year i got an HSA and it does not show up. Why? I have to go online to see my HSA through safari but there I cannot see the FSA??? So I need safari for HSA and the app for FSA? This seems like madness especially since I can log in with the same credentials to both places and yet see totally different experiences. So dumb. The FSA management was “fine” if you allow for some of the pages which were truncated and things like that. So maybe 2 stars because it “worked” for the one thing, but was still frustrating at times.

I got an email requesting substantiation. I logged in with last year’s app and learned I needed to install a new version. Fine, installed. Then it wouldn’t let me log in. I logged in online and changed my password, then logged into the app. The “outstanding swipes” described in the email does not exist in the $&#%! app. Logged back in to the website and found the buried link. It self-substantiated and they don’t need documentation after all. It’s a charge from a clinic I’ve been to many times and this one randomly generated a pointless email. I WISH MY EMPLOYER WOULD PICK A DIFFERENT COMPANY FOR THIS “BENEFIT”. I really dislike dealing with Navia; they over complicate everything with the need for an employer ID, customer service reps that aren’t provided with adequate training, and random emails of useless goose chases.