1Password: Password Manager 4+

I mention all of the following negative remarks fully knowing I have the power to move apps, but I won’t so this review is a 3 but may as well be a 2: Overall, I miss 1Password 7 so much. When I generate and save new passwords from my iPhone’s browser or other apps then open 1Password 8, it re-prompts me to save each of the latest entries. This duplicates the entry, so I have to manually go back and scrub them. But I choose this route because it is never clear if my first save was successful at first or if it captured the wrong password string that I settled on. This has been the pattern for months.

I will always appreciate how 1Password allows me to customize password key strings, so I am sticking with it as LastPass has their security/UI flaws and I don’t care for the other competitors for many reasons. But man, am I reconsidering. I wish many of us could go back to version 7.

This new app version is awful for more reasons. It randomly dies on me mid save. Naturally, that hasn’t been fun. It is less intuitive to navigate; for example, I remember 7 made it easier to go to groupings like bank accounts. As someone who works with Product and UX teams in tech, the flaws in 8 are frustrating to experience. But to see no improvement to date is a whole other story. I thought time would resolve these pain points. But here we are. On a upgrade that feels like a downgrade.

Thanks for taking the time to leave us a review. We're sorry to hear you're not enjoying 1Password 8, and we appreciate you sharing your feedback with us. If you reach out to our team at support@1password.com, we'd be happy to work with you and answer any questions or concerns you have.

I love 1Password and have used it for years both personally and professionally. However, since the 8 release, there’s been a handful of bugs that have been a bit irritating. Initially the lack of Apple Watch integration off the bat was a bit frustrating, thankfully they sort of fixed that but still has random flaws where the OTP doesn’t update consistently.
Another issue I’ve been running into more recently on the phone app, if I switch from one app to another and then back to 1PW, it will open a random password file (not the one I was copying data from) as if I clicked “edit”… what’s scary is I don’t know if changes have been made to the password or not… I’ve been clicking “discard changes” just in case to get rid of it but this is frustrating because I haven’t tried to open any other files. This is treatable every time and it’s always a different file. 1PW, please resolve this one as it has the potential to create altered passwords that aren’t correct and could wreak havoc on shared passwords between team members.
Please reach out if you need further details.

Thanks for leaving a review. We don't have any way of contacting you through the App Store, but if you email support@1password.com, we'd be happy to work with you on the issues you've been experiencing.

If you want to repeatedly have to delete the app, because you are prompted to input your 1Password credentials, which aren’t accepted, and give you an infinite loop of password requests, then you’re in luck. Either skip 1Password, or skip iOS17. I’m sure it will be fixed, but I’ve already updated 1Password at least once if not twice since the iOS17 update. For something that is critical to your daily use of your mobile device/life, this is not an acceptable situation. They should have had this resolved long before iOS17 was released. EDIT: Still an issue. Although the issue stopped occurring on a daily basis, it is still happening. This time it seems likely a bug that occurred when I was prompted to fill credentials in Safari but 1Password required the password (which I have set for every 2 weeks). Infinite loop. Force delete and reinstall is the only solution. Horrible bug. Recommend using iOS17 built in password management if you are fully Apple ecosystem.

EDIT: Long after iOS has been out now, issue is still a problem. Just today I’ve had to delete 1Password on my iPad twice because trying to launch the application goes immediately into the same password loop. No I am not interested in contacting your support. There is absolutely nothing unique about my iPad, or how I use 1Password, and the fact that this issue is constantly occurring, only in iOS, indicates that you haven’t updated your app to work correctly with iOS 17. Fix your app.

Thank you for taking the time to reach out. Our apologies, that definitely doesn’t sound right at all. If you drop an email to support+social@1password.com we’ll have a member of the team reach out to investigate what's going wrong for you.