ezCater for Restaurants

Name: ezCater for Restaurants
Rating: 2.9 (58 reviews)
Author: ezCater, Inc.

View. Manage. Deliver.

Free

58 Ratings
Ages

4+
Years
Category

Food & Drink
Developer

ezCater, Inc.
Language

EN
English
Size

150.1
MB

ezCater for Restaurants makes it easy for restaurants and drivers to view and manage their ezCater orders and deliveries, with features that let you plan, view, execute, and streamline everything, helping to create a better experience for you and customers. Provides operator visibility Restaurant operators can view and manage all their locations in one place. Keeps orders in good order With ezCater orders viewable in real time, restaurants can stay organized and efficient. Shows you the money Operators can keep track of all past and upcoming payouts. Helps drivers stay on track Drivers see upcoming deliveries and drop-off instructions, and can provide tracking updates. Keeps everyone in the loop Timely notifications keep operators and drivers informed without having to constantly check the app.

Ratings & Reviews

2.9

out of 5

58 Ratings

Zero customer service after on boarding
09/06/2023

GreekPitaDre
I had high hopes to get my restaurant on this platform. During the initial on boarding process, I had constant communication with the only two individuals with the set up. Once I received an email that my restaurant was live, I hoped online to check it out. Sadly, my menu “serves” was wrong with every item. I contacted both individuals without getting what seems would be a simple fix resulting with me calling the 800 number to deactivate my account.

Developer Response
Hi GreekPitaDre, It is very disappointing to learn that you didn’t enjoy your experience working with ezCater and did not receive the level of partner support we expect. I understand how important it is to have the correct information showcased on your menu. I would love to be able to pass along your feedback to our Partner Success team; we’re always looking to improve the strength of our partnerships and that means being willing to listen to constructive criticism. If you’d like to share your thoughts, please give us a call via our 24/7 customer service line at 1-800-488-1803 or shoot us an email to partnersuccess@ezcater.com whenever you have a spare moment. Thank you for taking the time to share your feedback. We hope to hear from you soon.FionaVoice of Customer Team
Zero customer service after on boarding
09/06/2023

GreekPitaDre

I had high hopes to get my restaurant on this platform. During the initial on boarding process, I had constant communication with the only two individuals with the set up. Once I received an email that my restaurant was live, I hoped online to check it out. Sadly, my menu “serves” was wrong with every item. I contacted both individuals without getting what seems would be a simple fix resulting with me calling the 800 number to deactivate my account.
Developer Response 09/08/2023
Hi GreekPitaDre, It is very disappointing to learn that you didn’t enjoy your experience working with ezCater and did not receive the level of partner support we expect. I understand how important it is to have the correct information showcased on your menu. I would love to be able to pass along your feedback to our Partner Success team; we’re always looking to improve the strength of our partnerships and that means being willing to listen to constructive criticism. If you’d like to share your thoughts, please give us a call via our 24/7 customer service line at 1-800-488-1803 or shoot us an email to partnersuccess@ezcater.com whenever you have a spare moment. Thank you for taking the time to share your feedback. We hope to hear from you soon.FionaVoice of Customer Team
Owner
04/10/2025

Melony M
I recently signed up with EZ Cater. Sent my menu via email to my contact person who set upMy account. Don’t know where the menu posted on my site came from but this not what I submitted Prices are all wrong and trying to get on the app to manage my menu is impossible. Should not be this difficult. I’m very disappointed so far… Don’t know what happened to menu I sent and communication is not great

Developer Response
Hi Melony, Thank you for bringing your experience to our attention. We sincerely apologize for the difficulties you faced with your menu not matching your initial submission and the challenges you encountered while trying to make updates. We can certainly understand your frustration.Our goal is to ensure a seamless experience for all our partners, and it's clear we fell short in your case. Although we couldn't find your account details based on your review, we are eager to help resolve these issues. Please reach out to our dedicated Partner Success team directly at partnersuccess@ezcater.com. They will be able to look into this further and work with you to ensure your account is accurately set up. We appreciate your patience and look forward to the opportunity to resolve this for you.Best regards, Nicole D. Fulfillment Excellence Team
Owner
04/10/2025

Melony M

I recently signed up with EZ Cater. Sent my menu via email to my contact person who set upMy account. Don’t know where the menu posted on my site came from but this not what I submitted Prices are all wrong and trying to get on the app to manage my menu is impossible. Should not be this difficult. I’m very disappointed so far… Don’t know what happened to menu I sent and communication is not great
Developer Response 04/15/2025
Hi Melony, Thank you for bringing your experience to our attention. We sincerely apologize for the difficulties you faced with your menu not matching your initial submission and the challenges you encountered while trying to make updates. We can certainly understand your frustration.Our goal is to ensure a seamless experience for all our partners, and it's clear we fell short in your case. Although we couldn't find your account details based on your review, we are eager to help resolve these issues. Please reach out to our dedicated Partner Success team directly at partnersuccess@ezcater.com. They will be able to look into this further and work with you to ensure your account is accurately set up. We appreciate your patience and look forward to the opportunity to resolve this for you.Best regards, Nicole D. Fulfillment Excellence Team
Worst Customer Service
08/27/2021

Emily - MN
We have been using EZ Cater for years now- I think about 4. They have always and still do have the worst customer service ever. If you, the business, needs something be prepared to have to reach out multiple times and never get a response. However, when they need to reconfirm an order whether it’s 10pm or 6am they will call and call dozens of times. The service is a joke and they pay for google ads using their ‘partners’ names so they can get a piece of everything.

Developer Response
Hello Emily, It saddens me to learn that you didn't enjoy your experience working with ezCater. While I wasn't able to locate an account under your name in order to reach out to you directly, I would still love to be able to pass along your feedback to our Partner Success team; we're always looking to improve the strength of our partnerships and that means being willing to listen to constructive criticism. If you'd like to share your thoughts, please give us a call via our 24/7 customer service line at 1-800-488-1803 or shoot us an email to partnersuccess@ezcater.com whenever you have a spare moment. Thank you for taking the time to share your feedback. We hope to hear from you! -Gabriella, Customer Service
Worst Customer Service
08/27/2021

Emily - MN

We have been using EZ Cater for years now- I think about 4. They have always and still do have the worst customer service ever. If you, the business, needs something be prepared to have to reach out multiple times and never get a response. However, when they need to reconfirm an order whether it’s 10pm or 6am they will call and call dozens of times. The service is a joke and they pay for google ads using their ‘partners’ names so they can get a piece of everything.
Developer Response 08/30/2021
Hello Emily, It saddens me to learn that you didn't enjoy your experience working with ezCater. While I wasn't able to locate an account under your name in order to reach out to you directly, I would still love to be able to pass along your feedback to our Partner Success team; we're always looking to improve the strength of our partnerships and that means being willing to listen to constructive criticism. If you'd like to share your thoughts, please give us a call via our 24/7 customer service line at 1-800-488-1803 or shoot us an email to partnersuccess@ezcater.com whenever you have a spare moment. Thank you for taking the time to share your feedback. We hope to hear from you! -Gabriella, Customer Service
Needs a notification sound!
07/27/2019

Bearandgoose15
This app is so easy to use, manage and the support staff is always helpful and amazing! I just wish this app had a notification sound. It’s literally the only app on my phone without one. Please please please create a sound for this app!
Needs a notification sound!
07/27/2019

Bearandgoose15

This app is so easy to use, manage and the support staff is always helpful and amazing! I just wish this app had a notification sound. It’s literally the only app on my phone without one. Please please please create a sound for this app!

ezManage is getting a new name — ezCater For Restaurants — along with an updated look. Thanks for being an ezCater Partner!

Version 7.1 3d ago

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Accessibility

Information

Seller: ezCater, Inc.
Size: 150.1 MB
Category: Food & Drink
Compatibility: Requires iOS 16.0 or later.

iPhone
Requires iOS 16.0 or later.

iPad
Requires iPadOS 16.0 or later.

Apple Vision
Requires visionOS 1.0 or later.
Location: This app may use your location even when it isn’t open, which can decrease device battery life.
Languages: English
Age Rating: 4+

4+

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Contains
Messaging and Chat
User-Generated Content