All of a sudden in the middle of a step company wide step challenge the app says that your free subscription has ended. Please upgrade your subscription. That needs to get fix asap. Such a disappointment

My company decided to do a Steps app. It was a great idea, but this app brought more frustration than positive culture contributions. The goals kept changing throughout the day - you’d be 100 steps from reaching your goal and it would jump by thousands. You’d complete an activity to earn a point and not see it added to your daily total. I didn’t receive the gift card I cashed in on. I reported these issues within the app several times and never heard back. Really disappointing to know my company paid for this service and I didn’t get my gift card or a response to my reports. This app has a lot of potential but until they can improve their service and platform, it’s a disappointment to invest.

This company’s app is not only terrible (glitches, freezes, doesn’t track, etc.), but they also charge you $29 a month no matter how many times you try to cancel. You can’t get any support through their website and if you try to call the number associated with their fraudulent charges you get a non-English automated message system. I’ve now had to go so far as to dispute charges with my bank for a second time and I’m livid.

I don’t think there’s any reason to use this app for a company challenge. It’s pretty bad. Step counts roll over to the next day arbitrarily. Navigation is buggy and does not flow very well. There’s a reward system but the gift cards were never actually delivered.