Wouldn’t it be great if your service and parts employees could perform their key daily tasks from anywhere in the dealership? Thanks to the IDS Service Mobile App, they can!
Our Mission is to provide an end to end mobile solution that enables dealerships to find new ways to save time and generate more revenue by innovating, automating, and creating unrealized efficiencies through our intuitive and easy to use app that will keep your techs in their bays turning wrenches.
This app is fully integrated with the IDS Astra dealer management system and works on all up-to-date Apple mobile devices.
With this app, you will be able to:
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- Increase technician productivity. Get your technicians to clock in and out of labor lines, update work orders, move between jobs and take relevant photos on the go.
- Accelerate checkouts. Take credit card payments and signatures from anywhere in the dealership to get your customers in and out faster.
Here’s what our customers had to say:
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“We can provide service to our customers right on the spot, without having to go back and forth to a computer, which is a huge plus for us.”
- Jeremy Ketelsen, Ketelsen RV.
“One of the features we liked about the IDS Service Mobile App is the ability to take pictures of units, engines and parts, which we can then attach to specific jobs and warranty claims. It allows us to increase the efficiency of our warranty process and gives visual history of a unit or part when it enters the dealership, removing any possibility of future discrepancies.”
- Carly Poole, Buckeye Marine.
Here is my 2025 update and it is still a garbage app. The tech support has no idea what they are doing the app and services of IDS will cost you and your company money. I still waste about 2 hours of my day trying to get this awful app to work!!!Wish I didn’t have to give it at least one star. This app is beyond awful due to always being down throughout the day. I waste at least 2 hours of my day waiting for the app to come back up so I can clock in/out of jobs. Then it logs you out randomly throughout the day which then takes you forever to get back into it.Complete and utter garbage
Terrible App
unhappyuser456
Constant errors and having to go back through menus to be able to see clock in or punch in buttons, constant cannot connect to server/cannot retrieve data/documents errors, deleted notes causing you to have to type them all over again, the server is down at least a couple times every month causing you to not be able to clock in to jobs or log in at all, among many other bugs and errors. App is nearly unusable after the latest update, which seems to have doubled these errors/bugs.
Works awfully
Homedawgskilletsandwich
I wish I had better things to say. I try so very hard to stand up for the whole company and get things rectified but when and if I do somehow I am criticized for doing so. When this app crashes and just shuts off on the daily and I try to ask for help I somehow become the bad guy. I would love to give a good review but unfortunately there’s nothing good about this app right now and there hasn’t been anything good for quite some time!!I’ll ask again. For the love of Jesus fix this app!! 🙏🏻
Awful
Verified User12305
App constantly bugs out and sits in a loading screen for hours. Forces you to constantly close the app then reopen it and you have to start over again. Randomly crashes. The second they get it close to working well they update it and it gets even worse. Horrible for productivity in the work place. They should be sued if they charge for this service. Costs companies millions if you look at the bigger picture.
- Usability Enhancements
Version 26.6.1
The developer, Integrated Dealer Systems Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Identifiers
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
