The technician responded promptly, demonstrated strong technical expertise, and accurately diagnosed the issue following a system surge event.Troubleshooting was methodical, including validation of media playback, signal path testing, and cross-screen verification to isolate the failure. System functionality was restored where possible, and the remaining issue was clearly identified as a hardware backlight failure rather than a content or player issue.Clear communication was maintained throughout, and all results were documented professionally. System is now stable and operating as expected aside from the identified hardware component requiring repair/replacement. Highly recommended.
New is good, but not all changes are good.
Bondnifacent
I still have the Now Classic. I do have to admit this one does respond a lot faster I do like the interface aspect of it. There are some other variables in which I think I do like from the Now Classic however, I just recently started using this version so it’s just one of those things where I will have to get used to, but thus far I do have to say I’m enjoying it. One of the main things that I would really like to be able to do that I was able to do on the Now Classic is be able to set up what tabs I’d like to have used instead of already having it pre-configured for me. This gives me customization tailored to me that I am not currently getting.
Good app
Steve twnsnd
Helpful application. I had given it bad reviews in the past, but later found out the log outs were due to security from our company. I did not remember leaving a review but glad I came back to say it’s really helpful when you are constantly between sites to be able to login and see what’s going on without having to go through the hastle of booting and logging into a PC.
Developer Response
Thank you for bringing up this matter. To address it, I recommend reaching out to the ServiceNow support team via your company administrator. This will enable us to investigate the problem thoroughly and offer potential solutions.
Missing some key functionality!!! Otherwise very useful when working mobile.
Timmahh87
I try to resolve an Incident but can’t because it’s missing the “Causal CI”. There is no field available to enter this info. Please add!!Also, there is no option to change an Incident State from “New” to “In Progress”. This is a necessary step in working the ticket and prevents it from being closed.This app is very helpful with providing urgent information about Tasks and Incidents that have been assigned; especially when I am away from my desk or when updates occur outside my normal working hours. If the missing functionalities mentioned above were added, this would be a 4.5 star review!
New:
- Liquid Glass design updates across the mobile experience
- Introducing ServiceNow Otto across mobile experiences
- Redesigned settings screen with modern interface and expandable sections
Fixed:
- Push notifications redirect to a screen that reads ‘No data'
- Error is thrown when user selects a chart from the ALP
- Icon badge notification count is not cleared after notifications are read remotely
- Images captured in-app are changed from portrait to landscape
- Smart routing from list, form, and KB links to apps doesn't work
- Focus does not start at the beginning of the page when selecting a location
- Enhanced Chat citation links don’t work properly
- Mobile questionnaire details text is cut off under the question
- Smart assessment attachment upload fails on first attempt
- A blank screen is observed on login despite successful authentication
- Users can't be mentioned in the Activity Stream in Japanese
- The checklist details screen is greyed out even if the ‘Available offline’ option is on
- Submitting a secondary IFS causes attachments added to the original one to disappear
- Images captured by the app camera or uploaded to a work order task have no geolocation data
Detailed release notes can be found on the ServiceNow product documentation website.
Version 22.0.0
The developer, ServiceNow, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Location
Search History
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
User Content
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
The developer indicated that this app supports the following accessibility features. Learn More
Supported Features
VoiceOver
Voice Control
Larger Text
Dark Interface
Differentiate Without Color Alone
Sufficient Contrast
Information
Seller
ServiceNow Inc.
Size
146 MB
Category
Business
Compatibility
Requires iOS 18.0 or later.
iPhone Requires iOS 18.0 or later.
iPad Requires iPadOS 18.0 or later.
Apple Vision Requires visionOS 2.0 or later.
Location
This app may use your location even when it isn’t open, which can decrease device battery life.
