ServiceNow Agent

Name: ServiceNow Agent
Rating: 4.6 (2667 reviews)
Author: ServiceNow

Get Work Done on the Go

Free

2.7K Ratings
Age Rating

4+
Years
Category

Business
Developer

ServiceNow
Language

EN
+ 25 More
Size

147.2
MB

ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature. The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. With Mobile Agent you can: • Manage the work assigned to your teams • Triage incidents and cases • Act on approvals with swipe gestures and quick actions • Complete work while offline • Access the full issue details, activity stream, and related lists of records • Optimize workflows with location, camera, and touchscreen hardware NOTE: This app requires the ServiceNow Rome instance or later. © 2026 ServiceNow, Inc. All Rights Reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Ratings & Reviews

4.6

out of 5

2.7K Ratings

Excellent service experience
Jun 25
wordsbgone
The technician responded promptly, demonstrated strong technical expertise, and accurately diagnosed the issue following a system surge event.Troubleshooting was methodical, including validation of media playback, signal path testing, and cross-screen verification to isolate the failure. System functionality was restored where possible, and the remaining issue was clearly identified as a hardware backlight failure rather than a content or player issue.Clear communication was maintained throughout, and all results were documented professionally. System is now stable and operating as expected aside from the identified hardware component requiring repair/replacement. Highly recommended.
Excellent service experience
Jun 25
wordsbgone

The technician responded promptly, demonstrated strong technical expertise, and accurately diagnosed the issue following a system surge event.Troubleshooting was methodical, including validation of media playback, signal path testing, and cross-screen verification to isolate the failure. System functionality was restored where possible, and the remaining issue was clearly identified as a hardware backlight failure rather than a content or player issue.Clear communication was maintained throughout, and all results were documented professionally. System is now stable and operating as expected aside from the identified hardware component requiring repair/replacement. Highly recommended.
New is good, but not all changes are good.
10/03/2024
Bondnifacent
I still have the Now Classic. I do have to admit this one does respond a lot faster I do like the interface aspect of it. There are some other variables in which I think I do like from the Now Classic however, I just recently started using this version so it’s just one of those things where I will have to get used to, but thus far I do have to say I’m enjoying it. One of the main things that I would really like to be able to do that I was able to do on the Now Classic is be able to set up what tabs I’d like to have used instead of already having it pre-configured for me. This gives me customization tailored to me that I am not currently getting.
New is good, but not all changes are good.
10/03/2024
Bondnifacent

I still have the Now Classic. I do have to admit this one does respond a lot faster I do like the interface aspect of it. There are some other variables in which I think I do like from the Now Classic however, I just recently started using this version so it’s just one of those things where I will have to get used to, but thus far I do have to say I’m enjoying it. One of the main things that I would really like to be able to do that I was able to do on the Now Classic is be able to set up what tabs I’d like to have used instead of already having it pre-configured for me. This gives me customization tailored to me that I am not currently getting.
Rendering is obviously not mobile native and is janky…
Sep 11
noblegesture
…but this flow for discovering, editing, authoring is faster and better focused than the classic desktop browser format… and an order of magnitude better than the previous mobile version. The rendering accuracy and efficiency should be light years better given the resources ServiceNow has—but given how much better this is than what was available 6 months ago, I’m giving the rare 5 stars. Sometimes going from unusable to usable is much more rewarding than going from very good to great.
Rendering is obviously not mobile native and is janky…
Sep 11
noblegesture

…but this flow for discovering, editing, authoring is faster and better focused than the classic desktop browser format… and an order of magnitude better than the previous mobile version. The rendering accuracy and efficiency should be light years better given the resources ServiceNow has—but given how much better this is than what was available 6 months ago, I’m giving the rare 5 stars. Sometimes going from unusable to usable is much more rewarding than going from very good to great.
Good app
12/03/2025
Steve twnsnd
Helpful application. I had given it bad reviews in the past, but later found out the log outs were due to security from our company. I did not remember leaving a review but glad I came back to say it’s really helpful when you are constantly between sites to be able to login and see what’s going on without having to go through the hastle of booting and logging into a PC.

Developer Response
Thank you for bringing up this matter. To address it, I recommend reaching out to the ServiceNow support team via your company administrator. This will enable us to investigate the problem thoroughly and offer potential solutions.
Good app
12/03/2025
Steve twnsnd

Helpful application. I had given it bad reviews in the past, but later found out the log outs were due to security from our company. I did not remember leaving a review but glad I came back to say it’s really helpful when you are constantly between sites to be able to login and see what’s going on without having to go through the hastle of booting and logging into a PC.
Developer Response 04/23/2023
Thank you for bringing up this matter. To address it, I recommend reaching out to the ServiceNow support team via your company administrator. This will enable us to investigate the problem thoroughly and offer potential solutions.

- Improved iPhone Duo stability - Fixed Quick Links tiles ignoring configured Background Color - Fixed crash on Enter Quantity screen

Version 22.2.1 Oct 9

Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Search History
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- User Content
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supported Features
- VoiceOver
- Voice Control
- Larger Text
- Dark Interface
- Differentiate Without Color Alone
- Sufficient Contrast

Information

Seller: ServiceNow Inc.
Size: 147.2 MB
Category: Business
Compatibility: Requires iOS 18.0 or later.

iPhone
Requires iOS 18.0 or later.

iPad
Requires iPadOS 18.0 or later.

Apple Vision
Requires visionOS 2.0 or later.
Location: This app may use your location even when it isn’t open, which can decrease device battery life.
Languages: English and 25 more

English, Arabic, Bulgarian, Croatian, Czech, Dutch, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish
Age Rating: 4+

4+

Learn More

Contains
Messaging and Chat