ServiceNow Agent

Name: ServiceNow Agent
Rating: 4.6 (1923 reviews)
Author: ServiceNow

Get Work Done on the Go

Free

1.9K Ratings
Ages

4+
Years
Category

Business
Developer

ServiceNow
Language

EN
+ 25 More
Size

138.6
MB

ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature. The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. With Mobile Agent you can: • Manage the work assigned to your teams • Triage incidents and cases • Act on approvals with swipe gestures and quick actions • Complete work while offline • Access the full issue details, activity stream, and related lists of records • Optimize workflows with location, camera, and touchscreen hardware NOTE: This app requires the ServiceNow Rome instance or later. © 2025 ServiceNow, Inc. All Rights Reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Ratings & Reviews

4.6

out of 5

1.9K Ratings

Good app
Dec 3

Steve twnsnd
Helpful application. I had given it bad reviews in the past, but later found out the log outs were due to security from our company. I did not remember leaving a review but glad I came back to say it’s really helpful when you are constantly between sites to be able to login and see what’s going on without having to go through the hastle of booting and logging into a PC.

Developer Response
Thank you for bringing up this matter. To address it, I recommend reaching out to the ServiceNow support team via your company administrator. This will enable us to investigate the problem thoroughly and offer potential solutions.
Good app
Dec 3

Steve twnsnd

Helpful application. I had given it bad reviews in the past, but later found out the log outs were due to security from our company. I did not remember leaving a review but glad I came back to say it’s really helpful when you are constantly between sites to be able to login and see what’s going on without having to go through the hastle of booting and logging into a PC.
Developer Response 04/23/2023
Thank you for bringing up this matter. To address it, I recommend reaching out to the ServiceNow support team via your company administrator. This will enable us to investigate the problem thoroughly and offer potential solutions.
New is good, but not all changes are good.
10/03/2024

Bondnifacent
I still have the Now Classic. I do have to admit this one does respond a lot faster I do like the interface aspect of it. There are some other variables in which I think I do like from the Now Classic however, I just recently started using this version so it’s just one of those things where I will have to get used to, but thus far I do have to say I’m enjoying it. One of the main things that I would really like to be able to do that I was able to do on the Now Classic is be able to set up what tabs I’d like to have used instead of already having it pre-configured for me. This gives me customization tailored to me that I am not currently getting.
New is good, but not all changes are good.
10/03/2024

Bondnifacent

I still have the Now Classic. I do have to admit this one does respond a lot faster I do like the interface aspect of it. There are some other variables in which I think I do like from the Now Classic however, I just recently started using this version so it’s just one of those things where I will have to get used to, but thus far I do have to say I’m enjoying it. One of the main things that I would really like to be able to do that I was able to do on the Now Classic is be able to set up what tabs I’d like to have used instead of already having it pre-configured for me. This gives me customization tailored to me that I am not currently getting.
Missing some key functionality!!! Otherwise very useful when working mobile.
Jan 31

Timmahh87
I try to resolve an Incident but can’t because it’s missing the “Causal CI”. There is no field available to enter this info. Please add!!Also, there is no option to change an Incident State from “New” to “In Progress”. This is a necessary step in working the ticket and prevents it from being closed.This app is very helpful with providing urgent information about Tasks and Incidents that have been assigned; especially when I am away from my desk or when updates occur outside my normal working hours. If the missing functionalities mentioned above were added, this would be a 4.5 star review!
Missing some key functionality!!! Otherwise very useful when working mobile.
Jan 31

Timmahh87

I try to resolve an Incident but can’t because it’s missing the “Causal CI”. There is no field available to enter this info. Please add!!Also, there is no option to change an Incident State from “New” to “In Progress”. This is a necessary step in working the ticket and prevents it from being closed.This app is very helpful with providing urgent information about Tasks and Incidents that have been assigned; especially when I am away from my desk or when updates occur outside my normal working hours. If the missing functionalities mentioned above were added, this would be a 4.5 star review!
Frustratingly Limited Functionality
Apr 24

Virtually Nick
This app has just enough functionality to make you think it's going to be useful, but then you got a limitation of it that is just maddening. As an example, I've routinely needed to adjust the status of tickets - placing them On Hold, for example - but the app lacks the ability to do something so fundamental to ticket handling as this. About the only status change you can make is to resolve the ticket, which is something I'm much more likely to need to be at a computer to accomplish, whereas placing a ticket on hold is something that would be infinitely useful to be able to do on the go.
Frustratingly Limited Functionality
Apr 24

Virtually Nick

This app has just enough functionality to make you think it's going to be useful, but then you got a limitation of it that is just maddening. As an example, I've routinely needed to adjust the status of tickets - placing them On Hold, for example - but the app lacks the ability to do something so fundamental to ticket handling as this. About the only status change you can make is to resolve the ticket, which is something I'm much more likely to need to be at a computer to accomplish, whereas placing a ticket on hold is something that would be infinitely useful to be able to do on the go.

Fixed: • Attachments uploaded in offline mode are not visible once back online • Smart Assessment questionnaire responses are not retained • An ‘Email’ smart button doesn’t open in the default email app • A step loader is incorrectly displayed after a Virtual Agent response • Manually complete long forms and questionnaires resulting in slower inefficient user experience • Mobile supports custom languages • Voice-to-text in search and Now Assist Virtual Agent • Prominent action button that allows access to Now Assist or other global functions directly from the tab bar • Input form screen with AI Lens integration • Updated UI of standard search results page for refining search results and quickly finding the most relevant information with additional search result filters • New welcome page, org chart support and Doc QnA enhancements in Now Assist Virtual Agent Detailed release notes can be found on the ServiceNow product documentation website.

Version 20.6.0

Nov 30

Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Search History
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- User Content
- Usage Data
- Diagnostics