Polestar

Name: Polestar
Rating: 4.4 (2357 reviews)
Author: Polestar

Lifestyle

Only for iPhone

Free

2.4K Ratings
Ages

4+
Years
Category

Lifestyle
Developer

Polestar
Language

EN
+ 11 More
Size

366.3
MB

iPhone

Control your car Use the app to control in-car climate, door locks, locate your car, see battery and charging status, and keep track of software installations. Manage your car Get an in-depth overview of your car. Read the owner's manual, connect to your car, manage users and book service appointments. Stay up to date Get regular updates regarding your car and its software, or dive deeper into the world of Polestar through our news articles. Always supported Reach out to our support team, engage in live chats with our experts, and consult our FAQ section for assistance. Manage your experience View and manage your orders and Polestar ID, visit the car configurator and extras shop, and adjust app settings.

Ratings & Reviews

4.4

out of 5

2.4K Ratings

Edit! Multiple attempts required for any action
12/31/2023

Aeklipsp
The scheduled climate start and charging issues have been resolved. The latest version of the app is much clearer and functions very well, I noticed an improvement on the impromptu remote start function as well.Why does the lock/unlock and climate on/off function take multiple tries each time before it kicks in? Similarly, I have often found that my climate and charging timers set in the app just won't stick. For example, when plugging in at night in the garage, I swapped a previous timer from 11:45-6:00 to 11:00-6:00. Two minutes later, I reopened the charging panel, and it's back to an 11:45 start. When I remotely try to start the climate when leaving the office, it regularly cannot sync with the vehicle and will take me as many as 4 or 5 clicks before turning on the temperature. I also have an active timer to start the climate in the morning for my commute with an 7:40 departure. I would say 3/5 days it functions as normal, but 40% of the time I'm sitting in a cold car.
Edit! Multiple attempts required for any action
12/31/2023

Aeklipsp

The scheduled climate start and charging issues have been resolved. The latest version of the app is much clearer and functions very well, I noticed an improvement on the impromptu remote start function as well.Why does the lock/unlock and climate on/off function take multiple tries each time before it kicks in? Similarly, I have often found that my climate and charging timers set in the app just won't stick. For example, when plugging in at night in the garage, I swapped a previous timer from 11:45-6:00 to 11:00-6:00. Two minutes later, I reopened the charging panel, and it's back to an 11:45 start. When I remotely try to start the climate when leaving the office, it regularly cannot sync with the vehicle and will take me as many as 4 or 5 clicks before turning on the temperature. I also have an active timer to start the climate in the morning for my commute with an 7:40 departure. I would say 3/5 days it functions as normal, but 40% of the time I'm sitting in a cold car.
Functional but needs a bit more love
06/08/2024

shofixtikbm
What the app does, it does pretty well. It can be a little laggy admittedly. 5-10 second waits are common, but outright timeouts and failures are rare. My main reason for 4 and not 5 is not being able to adjust the max charge level from the app. I feel that’s a glaring lack of functionality.Otherwise, I’m fine waiting for advancements over time. Live tiles, a history of charging data, showing current cabin temp in climate, a watch app maybe, those would be my suggestions.
Functional but needs a bit more love
06/08/2024

shofixtikbm

What the app does, it does pretty well. It can be a little laggy admittedly. 5-10 second waits are common, but outright timeouts and failures are rare. My main reason for 4 and not 5 is not being able to adjust the max charge level from the app. I feel that’s a glaring lack of functionality.Otherwise, I’m fine waiting for advancements over time. Live tiles, a history of charging data, showing current cabin temp in climate, a watch app maybe, those would be my suggestions.
So fun!
12/28/2024

Another Jennifer W
Going from an ICE to an EV is definitely a learning process and it’s nice to have an app that allows you to start up your car heat before you get into it, or unlock it from your phone. The process of setting up the app with my car and my phone took about 48 hours as we had to get the prior owner to release the vehicle VIN number to me. There are definitely some quirks, like things you can do from your phone and what you cannot do from your phone, as well as the integration of the paired key and the phone that work in consistently. Also, the charging data does not work seamlessly with various charging stations and you have to take some actions in the charging stations own apps and other others within the Polestar app. It’s a completely intuitive integration. Some things in one place other things in a different place. But it’s a learning process all around and I assume that overtime these processes will become more clean.
So fun!
12/28/2024

Another Jennifer W

Going from an ICE to an EV is definitely a learning process and it’s nice to have an app that allows you to start up your car heat before you get into it, or unlock it from your phone. The process of setting up the app with my car and my phone took about 48 hours as we had to get the prior owner to release the vehicle VIN number to me. There are definitely some quirks, like things you can do from your phone and what you cannot do from your phone, as well as the integration of the paired key and the phone that work in consistently. Also, the charging data does not work seamlessly with various charging stations and you have to take some actions in the charging stations own apps and other others within the Polestar app. It’s a completely intuitive integration. Some things in one place other things in a different place. But it’s a learning process all around and I assume that overtime these processes will become more clean.
Unreliable
09/11/2024

PS2AT
Needs more features compared to other car apps and catch up to competition. The app is unreliable - it disconnects and you have to force close it all the time for features like remote climate control and unlock/lock features to work properly. My biggest issue driving the 1 star review is the digital key and it’s poor reliability in several situations when there’s no access to data coverage (i.e. when parked in an underground garage), often leaving you locked out of your car and having to Uber home to get the physical key. Force closing the app in these circumstances does not always work. The way other car manufacturers (BMW, Rivian) have done their digital key offering via Apple Wallet is by far the way to go and much more reliable, even Hyundai provides this on their new cars and it’s not a luxury car company like Polestar is trying to be. I hope they carve this feature out of this app and leave it for more basic stuff.
Unreliable
09/11/2024

PS2AT

Needs more features compared to other car apps and catch up to competition. The app is unreliable - it disconnects and you have to force close it all the time for features like remote climate control and unlock/lock features to work properly. My biggest issue driving the 1 star review is the digital key and it’s poor reliability in several situations when there’s no access to data coverage (i.e. when parked in an underground garage), often leaving you locked out of your car and having to Uber home to get the physical key. Force closing the app in these circumstances does not always work. The way other car manufacturers (BMW, Rivian) have done their digital key offering via Apple Wallet is by far the way to go and much more reliable, even Hyundai provides this on their new cars and it’s not a luxury car company like Polestar is trying to be. I hope they carve this feature out of this app and leave it for more basic stuff.

Car specifications now feature more images and a clearer, better-structured layout for easier browsing. We continue to improve the Polestar app with a focus on performance and stability. This update also includes subtle enhancements and bug fixes for an overall better experience.

Version 4.29.0

Oct 28

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics