While I have not yet received the test results back, I hope the rest of my experience with Pro-Lab is better than the App experience. What looked like a straightforward process to register turned out to be completely the opposite. Like other reviewers experienced, the app crashed on me more times than I care to count and when I was finally able to get all my info entered, when I pressed the submit button, it would get hung up and then finally come back stating all the fields needed to be complete before it would register. Not sure what else they wanted because I checked multiple times and all fields were filled in. Thought maybe it was because it was being done on my phone. Nope…same thing on my tablet AND every time I would scroll down to fill in more info, it kept re-scrolling the page back to the top, leaving it impossible to complete the bottom portion of the fields. I finally reloaded the app, filled in my information starting at the bottom of the page and worked my way up in case it did the scrolling glitch again. Got it to go through finally after about 25 minutes of trying. Only reason I stuck with registering was because I was concerned about not having an online registration # for tracking purposes. I have a suspicion that its all about their follow up to “up-sell” me on something. I just want to know my air quality. Again, I have not received my results yet, but here’s to hoping the rest of my pro-lab experience is better than using their app. *To the app developers* take the time to fix the bugs in the app or you’re going to lose my (and many others) future business.

I’m using the short-term radon test. The app isn’t allowing me to register, I just get an alert telling me that there are fields missing info. I have tried 5 times to get it to submit and all the fields are filled in – business name (just “Home” for me) and even plugged in an N/A for the NJ muni field and a “yes” for real estate transaction, because I thought that maybe this thing was really coded that poorly. Nothing.Can’t even get the registration page on their website to load. If I had to guess, the whole registration system is down and they don’t understand the importance of web technology, so they don’t want to pay to keep their contracted developers on retainer.Well, hey Pro-Lab, your retail customers expect a working website (or working app, if you’re gonna advertise it on your materials). This is a non-negotiable thing these days. Get some fresh, young blood in your leadership and wake up. Gosh. Maybe I’m just salty because this is *the* radon test product available at Home Depot, I guess I would have just expected more.I just hope now that not having an online registration number isn’t going to make it harder to get my results.(Hey, if I get lung cancer from radon and I never get my results, can I sue Pro-Lab? …I kid.)

I purchased the “Water Quality Test Kit” so I could setup my new softener. Not a real choice as this is the only test kit that the hardware stores in my area carry. The app is advertised on the package so I downloaded it.I immediately discovered that the only thing I can do in it is order another kit. It does have a copy of the instructions that are printed in the kit but if you try to “register” this kit you find that it is not an option (looks like the company failed to put it into that part of their app). Not really sure what registering the test kit would do anyway.Other than a sales tool, not sure what this app is good for. I get the feeling that they just did not finish building the app.

I like the graphics - I immediately recognized them from the package I bought in Home Depot. Nice job on making the complex task of registering my test kit a simple process. I even received an email notification so I can come back and check with the ‘results’ feature.However, I would like a way to save all my previous tests in one central area, so I can easily go back and check historical results (sort of speak). That would make this app a solid 5 in my book.Nice job for this first release! I’m sure you will be adding more features in the future.