iCOMM Connectivity 4+

Ok let’s go with the assumption that I did everything through the app for access and registration and all worked perfectly. That’s the easy part. I use the app to control settings for my short term rental house. My issue is the amount of times the AO Smith network is down. The frequent message of “you are connected but our network is down” is beyond frustrating. The inability to access and change the mode when guest are about to arrive is unacceptable. If this was a once in a while problem I could live with it. The problem is their network is down more than it’s up. Useless app and the fact that you see the same reviews for well over 2 years and nothing has changed says it all. AO Smith doesn’t give a rip about you once you plunk down your money.

I really expected more from this since the water heater was expensive. I expected a real scheduler. It’s pretty confusing. All I want it to do it shut off between 1am and 7am, then run the rest of the time. I thought it would show the exact temperature of the water in the tank at all times, it does not. It just shows the temperature you applied. I wish the app would show in real time anything the electronics need to run the water heater. Temps, pressures, power, etc. A manual timer attached makes more sense then a water heater with this expensive function built in. If I had it to do again, I would not buy this.

Please add a real scheduler, add the features everyone here is asking for. All your reviews show you aren’t listening to the customer.

Why do you not care?

The infrastructure is offline more times than not. I frequently get a message, “ your network connection works, but we are experiencing a temporary outage on our end.
Our team is currently working to resolve this issue, so please try again later. “ if I should be depending on alerts, why should I get this message?
The truth is everyone is rating this app poorly and AOS still does nothing to improve it. We’ve bought our heater, they have their profits just to wait for the next unsuspecting customer who buys a heater not knowing how the app until it is too late. I think a class act law suit is in order.