Now Mobile

Name: Now Mobile
Rating: 4.7 (2053 reviews)
Author: ServiceNow

Remove Friction from Work

Free

2.1K Ratings
Ages

4+
Years
Category

Business
Developer

ServiceNow
Language

EN
+ 25 More
Size

138.6
MB

Now Mobile allows pre-hires, new hires, and employees to find answers and get stuff done across IT, HR, Facilities, Finance, Legal and other departments, all from a modern mobile app powered by the Now Platform®. Examples of things you can do in the app: • IT: Request a laptop or a reset password • Facilities: Set up a new workspace or book a conference room • Finance: Request a corporate credit card • Legal: Have a new vendor sign an NDA or a new hire sign an onboarding document • HR: Create or update a profile or check the vacation policy Powered by the Now Platform®, you can deliver the right digital experiences to your employees from anywhere. With Now Mobile, you can manage workflows across multiple departments and systems, hiding the complexity of backend processes. New hires and employees do not have to know which departments are involved in any given process. NOTE: This app requires the ServiceNow Rome instance or later. © 2025 ServiceNow, Inc. All Rights Reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Ratings & Reviews

4.7

out of 5

2.1K Ratings

ServiceNow Ticketing
03/17/2023

Scott - GC Market Trainer
I have not personally experienced any bugs or quirks about the application. After years of using the website to submit and email to follow up with tickets, it has been a great experience submitting tickets, following up with and adding comments to tickets from the app. Even the simple ability to take a picture of something from your phone to attach to a ticket is so much easier than having to take a picture, email it to yourself and then uploading it saves so much time.If I did ever run into a bug or something non intuitive, the app would still receive a five star rating just because of ease of use as how it used to be.

Developer Response
Thank you for taking the time to share your valuable feedback. It is great to hear you are enjoying the app!
ServiceNow Ticketing
03/17/2023

Scott - GC Market Trainer

I have not personally experienced any bugs or quirks about the application. After years of using the website to submit and email to follow up with tickets, it has been a great experience submitting tickets, following up with and adding comments to tickets from the app. Even the simple ability to take a picture of something from your phone to attach to a ticket is so much easier than having to take a picture, email it to yourself and then uploading it saves so much time.If I did ever run into a bug or something non intuitive, the app would still receive a five star rating just because of ease of use as how it used to be.
Developer Response 04/23/2023
Thank you for taking the time to share your valuable feedback. It is great to hear you are enjoying the app!
Chat function is awful!!! “Developer response” was useless
02/26/2023

Steel Drums
Developer response only reiterated exactly what was complained about below - a clear indication of exactly why the below mentioned problems were coded into the app in the first place and why testing is clearly not finding or perhaps not having any authority to require that it gets fixed. Problems: the app keeps sending me an iOS notification that the chat was closed (“due to inactivity this session will be closed” AND shows a badge on the notifications icon at top tight inside this app). Everytime I tap to see the notification, it opens a NEW chat - this is a never-ending loop. Also the chat text box only shows two lines of typed text ... I can never see what I’m typing - or even correct text - especially necessary since it is not using standard auto correct or auto text suggestions !!!!! this chat function is angering. and then, as if that is not bad enough, I use the Settings/give feedback menu inside the app and it just takes me through a couple popups that says to contact my system administrator with a button to press OK - that’s a joke - terrible UX!

Developer Response
Apologies for any difficulties you have faced. We would love to hear more about the particular issues and how we can improve our app. Please reach out to your system representative and provide further details where they can assist in opening a ticket on your behalf.
Chat function is awful!!! “Developer response” was useless
02/26/2023

Steel Drums

Developer response only reiterated exactly what was complained about below - a clear indication of exactly why the below mentioned problems were coded into the app in the first place and why testing is clearly not finding or perhaps not having any authority to require that it gets fixed. Problems: the app keeps sending me an iOS notification that the chat was closed (“due to inactivity this session will be closed” AND shows a badge on the notifications icon at top tight inside this app). Everytime I tap to see the notification, it opens a NEW chat - this is a never-ending loop. Also the chat text box only shows two lines of typed text ... I can never see what I’m typing - or even correct text - especially necessary since it is not using standard auto correct or auto text suggestions !!!!! this chat function is angering. and then, as if that is not bad enough, I use the Settings/give feedback menu inside the app and it just takes me through a couple popups that says to contact my system administrator with a button to press OK - that’s a joke - terrible UX!
Developer Response 02/26/2023
Apologies for any difficulties you have faced. We would love to hear more about the particular issues and how we can improve our app. Please reach out to your system representative and provide further details where they can assist in opening a ticket on your behalf.
Very Limited Use
07/09/2024

DnB Fanatic
I was hoping this app would provide more convenience away from my desktop, but in practice, it has been very limited to the point of being almost useless. Currently, I only use it to respond to iOS notifications, which takes me to the item number in the app. If I lose the notification or it doesn’t come in, I have no way of finding the item number. I can’t access my review/approval or even conduct a basic search from within the app. Which mean in many cases, I have to go back to my desktop, which is time-consuming due to the multiple layers I have to log into. This app misses the mark for me. I tried to submit feedback and was prompted to contact a sysadmin. Really? They didn’t make the app, so why would they care? Unless they are configuring what is available in the app, leading to a subpar experience. Who knows? And who cares I’m not going to attempt to navigate that maze. But right now, it’s very disappointing.

Developer Response
Hey there, thank you for taking the time to write a review. We apologize for the inconvenience you have experienced.We would like to understand the limitations you have encountered and determine whether the issue is related to admin configuration or if there are features you feel are missing. To address this effectively, we recommend reaching out to the ServiceNow support team via your company administrator. This will enable us to investigate the problem thoroughly and offer potential solutions.We appreciate your feedback and are committed to improving your experience. Please let us know if there’s anything else we can assist you with.
Very Limited Use
07/09/2024

DnB Fanatic

I was hoping this app would provide more convenience away from my desktop, but in practice, it has been very limited to the point of being almost useless. Currently, I only use it to respond to iOS notifications, which takes me to the item number in the app. If I lose the notification or it doesn’t come in, I have no way of finding the item number. I can’t access my review/approval or even conduct a basic search from within the app. Which mean in many cases, I have to go back to my desktop, which is time-consuming due to the multiple layers I have to log into. This app misses the mark for me. I tried to submit feedback and was prompted to contact a sysadmin. Really? They didn’t make the app, so why would they care? Unless they are configuring what is available in the app, leading to a subpar experience. Who knows? And who cares I’m not going to attempt to navigate that maze. But right now, it’s very disappointing.
Developer Response 07/24/2024
Hey there, thank you for taking the time to write a review. We apologize for the inconvenience you have experienced.We would like to understand the limitations you have encountered and determine whether the issue is related to admin configuration or if there are features you feel are missing. To address this effectively, we recommend reaching out to the ServiceNow support team via your company administrator. This will enable us to investigate the problem thoroughly and offer potential solutions.We appreciate your feedback and are committed to improving your experience. Please let us know if there’s anything else we can assist you with.
Much easier to use while working.
12/14/2022

4and20blackbird
Making claims is extremely difficult when my hand held is being used to place an order. With the now app on my phone, I am able to take photos for my credits with ease when the product is on hand and upload them directly into the app on my phone. Also, the system finally is connecting with my orders and pulling correct invoice numbers for the first time all year. Thank you for this update.

Developer Response
Thank you for taking the time to share your valuable feedback. It is great to hear you are enjoying the app!
Much easier to use while working.
12/14/2022

4and20blackbird

Making claims is extremely difficult when my hand held is being used to place an order. With the now app on my phone, I am able to take photos for my credits with ease when the product is on hand and upload them directly into the app on my phone. Also, the system finally is connecting with my orders and pulling correct invoice numbers for the first time all year. Thank you for this update.
Developer Response 01/09/2023
Thank you for taking the time to share your valuable feedback. It is great to hear you are enjoying the app!

Fixed: • Attachments uploaded in offline mode are not visible once back online • Smart Assessment questionnaire responses are not retained • An ‘Email’ smart button doesn’t open in the default email app • A step loader is incorrectly displayed after a Virtual Agent response • Manually complete long forms and questionnaires resulting in slower inefficient user experience • Mobile supports custom languages • Voice-to-text in search and Now Assist Virtual Agent • Prominent action button that allows access to Now Assist or other global functions directly from the tab bar • Input form screen with AI Lens integration • Updated UI of standard search results page for refining search results and quickly finding the most relevant information with additional search result filters • New welcome page, org chart support and Doc QnA enhancements in Now Assist Virtual Agent Detailed release notes can be found on the ServiceNow product documentation website.

Version 20.6.0

Nov 30

Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Search History
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- User Content
- Usage Data
- Diagnostics