Hi for some reason it did not save the items in the cart. So I had to look them up again. I often shop several times before checking out, so I will add items to the cart and come back later to checkout. The rest was good, looking forward to receiving the items

So I ordered a dress for someone in a US size and got an email that the dress that was shipping was a different US size(they knowingly mislabel the UK size as US in their order view, their confirmation and shipping email). Since we needed this dress, we placed another order thinking we had made a mistake and the same thing happened. This happened on a Thursday. I contacted them to see what was happening and they said it was a known issue with their system but that I’d be receiving the correct size. So I asked if I could cancel one of the orders and they said no, because the orders go straight to their warehouse and ship immediately. So I’d be responsible for return shipping, and they don’t refund shipping fees. They actually created the shipping label on Monday and shipped Monday, so they were lying there. They just didn’t want to help, and they know that shipping back to England will be expensive so I probably won’t. Also, their order didn’t arrive in 2-3 business days as their express shipping says. It arrived in 4 - but their confirmation says 3-4(but they say 2-3 before you order).Stay away

If they would post reviews of items I think it would help tremendously. Sizing is all over the place as is quality. This brand used to be associated with high end clothing but they have taken a turn towards fast fashion and many items are lower quality than even H&M. By reading reviews people can better can an idea of quality but also sizing. Since there is little consistency . Returning from the US costs $11 per item and I am getting g tired of such a high cost when more and more I am sending things back. Refunds also take an inordinately long time to be issued.

If there was a zero star. I would rate this KM 0. They have the worst customer service ever. Quick to take your money, my $1000 but does not deliver on time as promised then they blame the US Customs. I found out from FedEx that my package was pending because they have not submitted important paperwork details to clear from customs due to their incompetence!!! When I contacted them they still insists for me to wait to receive package, then return at my expense. With no apologies 10 days wasted already refuses to Refund me.What a terrible company. Poor customer service and bad policy. Don’t buy from them!!!