We've reimagined the iQ Mobile app to give you a faster, more secure, and more intuitive way to manage your business on the go. SMARTER, MORE SECURE ACCESS •Log in quickly and securely using Face ID, Touch ID, or your device's biometric authentication •Improved security standards to better protect your account and data SIMPLIFIED MOBILE EXPERIENCE •Enjoy a redesigned, mobile-first interface with easier navigation •Quickly access key features like transactions, reporting, and account activity •Fewer steps to complete everyday tasks FASTER ONBOARDING & DOCUMENT UPLOAD •Upload documents directly from your phone using your camera or file upload •Track submissions and stay informed without leaving the app STAY CONNECTED IN REAL TIME •Enable push notifications to get important business updates instantly •Jump directly to relevant actions through in-app notifications CREATE NEW OPPORTUNITIES FOR GROWTH •Discover innovative solutions designed to help your business grow •Access value-added services and business tools that support expansion, efficiency, and customer engagement BUILT FOR SPEED & RELIABILITY •Improved performance and stability for a smoother experience •Designed to align with the iQ platform for faster updates and new features

The latest Mobile App release enhances the merchant experience by providing improved visibility into deposit activity, streamlined reconciliation workflows, and easier access to key financial insights on the go.

A completely refreshed iQ Mobile experience! Enjoy faster navigation, secure biometric login, document upload, and real-time notifications—designed to help you manage your business anytime, anywhere.

Enhanced security with a framework upgrade.

Enhanced security with a framework upgrade.

New options in User Profile to reset and manage the security device used for login (multifactor-authentication)

We’ve made a small update to our backend systems to enhance performance and security. No visible changes, but a smoother experience awaits!

- Enhanced security by making multifactor authentication (MFA) mandatory when logging in to iQ Now. - Ability to reset your MFA security code device settings in user profile.

General Security Enhancement

Fee Warnings for Disputes We've updated alerts to reflect potential network fees associated with certain actions when responding to disputes. Update now and enjoy the enhanced experience!

General Security Enhancement

- Enhanced security with a framework upgrade. - Expanded device support.   Your safety and accessibility matter to us. This update delivers enhanced security on more devices.

Notifications We've updated the way notifications are handled within the application. You now have the option to receive notifications for activities like transactions, statements, settlements, disputes, and more. Enhanced Performance: We've fine-tuned the app to run even smoother and faster, ensuring you can accomplish tasks with lightning speed. Update now and enjoy the enhanced experience!

Bug fixes and improvement in the application.

We've added these features to the app: Multi-factor authentication (MFA) in the login flow Ability to archive settlement or statement notifications View Dispute types in Disputes details view

We are continuously working to improve the app experience. In this upgrade, we have: • Added a new filter called Case Number to the Transactions screen so that you can filter by case number • Added Tax ID to the user profile screen • Provided guidance on how to add a mobile number to your user profile • Implemented some bug fixes Thank you for being an iQ Now user.

This release includes enhancements for merchants to search on suggested help content or other preferred search. The suggested help content is a guide to the merchant on how to perform the actions in the application.

This release includes value added service capability enhancement for merchants to expand their servicing footprint, guidance for user to add mobile phone number to user profile and bug fixes.

The iQ Now team continues to work hard to deliver the features you are asking for! For this release, we are making the following changes. • Introducing Tutorial screen that provides information about important features within the application. • Integration of Webchat application within iQ Now to initiate a chat session with customers post-login. • Some bug fixes to ensure the quality of the product.

With this release we are expanding the transaction view to all customers so that they can easily identified the fraud transactions; adding the ability of self-registration and reset password; adding the ability to take an action for W9 Upload and improving the gift card functionality.

With this release we expanding the Billing Summary view to all customers, improving the refund history review when issuing a refund, adding the ability to view 1099K statements in app, and adding the ability to attach multiple documents to a dispute.

This release has enriched user experience, optimized app performance, and augmented application security.

Users will notice a change to the log in flow with the user name and password now being collected on separate screens. There are no changes to functionality within the app. This is another way that we continue to improve our security to keep your information safe.

The iQ Now team continues to work hard to deliver the features you are asking for! For this release, we are making the following changes. • For those users that receive RMB billing statements, you can now review them in iQ Now. • Increased the size limitations when responding to a dispute with a photo taken with the device or attaching a pdf. • Users can now see notices for up to 35 days We appreciate your business!

We are excited to share the following changes to this release: • Ability to accept Dispute (chargeback) items. • For some users when making changes to their user profile information, the updates were not saving. • Added ability to see refund history from Issue Refund screen • Fixed formatting on dollar amounts for push notifications. • Adjusted the font on the billing statement screen • Added a filter to Notification tab for Recent Notices • Adding NPC funding data to Reconciliation screen details. • Fixed issue where some users would get invalid answers when prompted, even though the right answer to the question is being provided