I was so enthused by the knowledge of such an app, but I am highly disappointed in the lack of essential questions in determining an appropriate mask. For example, I am a side sleeper, and due to significant back injuries, there is no alternative for me. Nor is side sleeping even an option in MaskFit AR‘s questionnaire. I also sleep with my mouth open, and that, too, is not possible to modify. These two issues are significantly important in choosing an appropriate mask, and I am stunned that they are not even listed as possibilities to select. One question asks a patient’s preferred sleep position, and the only three choices are a) restless (!!!), b) prone, c) back. Side sleeping is not even listed as a possibility, but should always be considered in determining an appropriate mask. I am certain that no one would choose restless as a sleeping position, and prone is questionable/non-descriptive as an option as well. Alas, i gleaned absolutely no help whatsoever from this app. What a brilliant idea, but definitely needs to be better developed, as the potential with the artificial intelligence seems quite significant. Thank you.

MaskFit AR is a disgraceful cash grab that provides zero value to consumers and engages in outright deceptive practices. The app promises to scan your face and help you find a well-fitted mask, but here’s the truth: it harvests your biometric data under a vague and misleading privacy policy while demanding extensive personal information upfront.After collecting your sensitive data, the app refuses to show any results unless you pay a $10 fee just to view the results—results that should have been disclosed prior to payment. This paywall is not disclosed clearly beforehand, making the entire process feel like a bait-and-switch scam.It’s misleading, predatory, and seems more focused on profiting from personal data collection rather than actually providing a functional service. Apps like this should not be allowed on the App Store. Apple needs to take action and remove MaskFit AR immediately to protect consumers from data exploitation and financial scams.

It is concerning when an app, particularly one without a reputation, requires users to sign up before trying it out. While it is possible to create an account with a disposable email, the issue is that users should have the option to bypass the sign-up process. With biometric security, creating an account should be optional and can lead to security breaches or problems. This is something that Cox needs to be address. Furthermore, we shouldn’t be alpha or beta testers. Users should have option to opt-out of the sign up process but even folks in Switzerland don't care much about privacy or the vulnerable are taken advantage by hype. Additionally, who really knows what background data the app harvests. The concept is good but not the app or tech at this time. I'll stay with the traditional method of trying different masks at a sleep clinic or ordering from online stores that offer free returns and full refunds (not store credits).Finally, this app isn't available on the other platform for tablets.

It mostly recommended nasal pillow masks, which aren’t appropriate for severe sleep apnea. Even when I went back to the patient profile to try to get rid of those recommendations by saying I had chronic nasal congestion, deviated septum, and seasonal allergies, it still recommended the same nasal pillow masks. There’s no way to filter out suggestions you don’t like, or pick a mask type and see which of those fits you best, or look up a specific mask and see how well it matches your measurements. Just a list of recommendations I can’t use, and of course it required a lot of personal information before it would show them to me.