The feature-packed, yet simple and intuitive Hiver mobile app lets customer service teams easily manage shared email accounts like support@, orders@, and services@ seamlessly and on the go. Over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Vacasa, and Epic Games rely on Hiver in Gmail to deliver exceptional support that wins and retains customers for life.
The Hiver in Gmail mobile app brings powerful features to your inbox:
* Shared Inboxes: Manage shared inboxes like support@, services@
* Email Assignments: Turn emails into actionable tasks and delegate them to your team members
* Email Statuses: Stay on top of every conversation by managing emails’ statuses as open/pending/closed
* Email Notes: Put an end to long and confusing email threads and collaborate with your team using notes and @mentions
* Permalinks: Create permalinks to share conversations across channels
* Reply on Conversations: Send personalized responses to customers using your email address or other aliases
* Notification Center: Keep track of all your tasks in one place, mark notifications read/unread
* Collison Alert: Help teams avoid mistakes like email duplication with real-time collision alerts.
* Push and In-app Notifications: Get real-time alerts for email assignments, @mentions, CSAT, SLA violations, and new conversations in your shared mailboxes
If you have any questions, please contact us at support@hiverhq.com
This app is a must have for teams using Gmail the capability to have a shared inbox and labels has been awesome. This app enhances the ability to have mobile access to the shared inboxes.
Okay to iPhone, no IPad version
Iggy Rodriguez
Just getting started using Hiver and trying out the mobile features since I do a lot of work on the go. The iPhone app is decent. Works well for the Hiver features and notifications. But does NOT work well for your primary Gmail inbox. There is no ability to archive, move, or trash messages in your inbox. Only move them to Shared Hiver folders. Which is fine for some items but obviously not for everything in your inbox. So you have to switch between using the Gmail app for your primary inbox and then the Hiver app for Hiver related things. It’s annoying. There is also NO iPad app. It’s just the iPhone app. Obviously that’s not great. But at the very least, they should make the iPhone app version on iPad work in Slideover. Then at least I could put it to the side while working with the gmail webpage or something.
Sends emails from wrong email address
Jeremy Peter Green
After a year, it still has this same infuriating bug that makes it almost unusable. I send a reply from a shared email address, but the Hiver app instead sends it from my individual email address, with no name attached to it, just the email address. So irritating.
Hiver app ratings on prod app
laaaaair
Hiver is best
Bug fixes
Version 2.8.5
The developer, Grexit Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Contact Info
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
User Content
Identifiers
Usage Data
Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Identifiers
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Grexit Inc.
Size
40.4 MB
Category
Productivity
Compatibility
Requires iOS 12.0 or later.
iPhone Requires iOS 12.0 or later.
iPod touch Requires iOS 12.0 or later.
Mac Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
