Hiver in Gmail

Name: Hiver in Gmail
Rating: 4.4 (36 reviews)
Author: Grexit Inc.

Productivity

Only for iPhone

Free · Designed for iPhone

36 Ratings
Ages

4+
Years
Category

Productivity
Developer

Grexit Inc.
Language

EN
English
Size

40.4
MB

iPhone

The feature-packed, yet simple and intuitive Hiver mobile app lets customer service teams easily manage shared email accounts like support@, orders@, and services@ seamlessly and on the go. Over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Vacasa, and Epic Games rely on Hiver in Gmail to deliver exceptional support that wins and retains customers for life. The Hiver in Gmail mobile app brings powerful features to your inbox: * Shared Inboxes: Manage shared inboxes like support@, services@ * Email Assignments: Turn emails into actionable tasks and delegate them to your team members * Email Statuses: Stay on top of every conversation by managing emails’ statuses as open/pending/closed * Email Notes: Put an end to long and confusing email threads and collaborate with your team using notes and @mentions * Permalinks: Create permalinks to share conversations across channels * Reply on Conversations: Send personalized responses to customers using your email address or other aliases * Notification Center: Keep track of all your tasks in one place, mark notifications read/unread * Collison Alert: Help teams avoid mistakes like email duplication with real-time collision alerts. * Push and In-app Notifications: Get real-time alerts for email assignments, @mentions, CSAT, SLA violations, and new conversations in your shared mailboxes If you have any questions, please contact us at support@hiverhq.com

Ratings & Reviews

4.4

out of 5

36 Ratings

A must have for Teams using Gmail!
03/12/2020

ecfaller
This app is a must have for teams using Gmail the capability to have a shared inbox and labels has been awesome. This app enhances the ability to have mobile access to the shared inboxes.
A must have for Teams using Gmail!
03/12/2020

ecfaller

This app is a must have for teams using Gmail the capability to have a shared inbox and labels has been awesome. This app enhances the ability to have mobile access to the shared inboxes.
Okay to iPhone, no IPad version
Jan 24

Iggy Rodriguez
Just getting started using Hiver and trying out the mobile features since I do a lot of work on the go. The iPhone app is decent. Works well for the Hiver features and notifications. But does NOT work well for your primary Gmail inbox. There is no ability to archive, move, or trash messages in your inbox. Only move them to Shared Hiver folders. Which is fine for some items but obviously not for everything in your inbox. So you have to switch between using the Gmail app for your primary inbox and then the Hiver app for Hiver related things. It’s annoying. There is also NO iPad app. It’s just the iPhone app. Obviously that’s not great. But at the very least, they should make the iPhone app version on iPad work in Slideover. Then at least I could put it to the side while working with the gmail webpage or something.
Okay to iPhone, no IPad version
Jan 24

Iggy Rodriguez

Just getting started using Hiver and trying out the mobile features since I do a lot of work on the go. The iPhone app is decent. Works well for the Hiver features and notifications. But does NOT work well for your primary Gmail inbox. There is no ability to archive, move, or trash messages in your inbox. Only move them to Shared Hiver folders. Which is fine for some items but obviously not for everything in your inbox. So you have to switch between using the Gmail app for your primary inbox and then the Hiver app for Hiver related things. It’s annoying. There is also NO iPad app. It’s just the iPhone app. Obviously that’s not great. But at the very least, they should make the iPhone app version on iPad work in Slideover. Then at least I could put it to the side while working with the gmail webpage or something.
Sends emails from wrong email address
Sep 15

Jeremy Peter Green
After a year, it still has this same infuriating bug that makes it almost unusable. I send a reply from a shared email address, but the Hiver app instead sends it from my individual email address, with no name attached to it, just the email address. So irritating.
Sends emails from wrong email address
Sep 15

Jeremy Peter Green

After a year, it still has this same infuriating bug that makes it almost unusable. I send a reply from a shared email address, but the Hiver app instead sends it from my individual email address, with no name attached to it, just the email address. So irritating.
Hiver app ratings on prod app
12/19/2023

laaaaair
Hiver is best
Hiver app ratings on prod app
12/19/2023

laaaaair

Hiver is best

Bug fixes

Version 2.8.5

Oct 28

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Contact Info
Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics