Field Service Management with Successware Mobile
It’s easy to get your technicians up and running on Successware Mobile. Our intuitive design makes it easy to learn in the field so it helps work rather than stalls it. Multi-device notifications alert your technicians to any changes in their job assignment, and seamless integration with Successware keeps your dispatchers up to date on real-time job progress. Detailed views of the job, the customer, physical location, and equipment are all available at your fingertips. Techs can add photos or video to the job to document the problem and diagnosis.
Successware Mobile doesn’t just help you run your business – it helps you grow your business. With a built-in sales tool that presents multiple options to a homeowner, pulled right out of your PriceBook, techs can lean on technology to help them guide a homeowner through all possible solutions for their problem. Plus, a visual dashboard tracks their progress towards their personal sales goals. Worried about having a signal? Don't be! Even without an internet connection, techs can work in offline mode and sync their data when a stable connection becomes available.
Field Reporting
Don’t wait until the end of the day or the end of the week to evaluate your technicians’ performance. Get live updates from the field as each technician closes out every job. This feature allows you to give real-time feedback and adjust quicker, improving technician performance and maximizing revenue.
Integrated Sales Tools
Successware Mobile has the tools your technicians need to feel confident about their sales skills. While some technicians are natural salespeople, others need a little support to feel confident selling in-home. Successware Mobile’s presentation view of suggested work and different service options gives the technician a tool to help educate the customer and guide them through the decision-making process.
Successware Mobile informs the technician at dispatch if service visits are due and the technician can add them to the visit or invoice, helping them provide the complete service that customers have come to expect from your company.
Additionally, Successware Mobile gives the customer control in the authorization and payment process. The customer guides the process, clicking to select the options and items they want, all with a full view of invoice pricing. This leaves the homeowner feeling educated and confident about their selection, building trust and credibility in your business.
Why can’t app developers add a refresh/reboot button to this app. It is frustrating to have app closed and opened again and again and again to have work orders updated or especially the first thing in AM when I am getting to work I have to close app completely and load it again to have my screen updated.Please, please, please
Getting better with each update
Mr. Heatyohouse
At first the app was a bit clunky but considering how quickly they had to put this app together it is coming along nicely. After recent updates it has become totally usable and I look forward to the continued innovation. (Wouldn’t mind seeing an integrated button for company cam and an option for multiple forms of payment). Thanks!
Works great & simple to use
SmittyM99
I love this mobile app compared to others. It’s super easy to use and train new employees on. Has everything you need in the field at your fingertips. They also just added dark mode and new KPI dashboards for my techs on the home screen. Happy we switched to Successware!
iPad orientation
Bert208
Forever until now I’ve been able to invert my tablet and orientation stay upright so I can use the app no matter what position it was in. Now I can’t use it with the tablet upside down which is PITA because of how it mounts in my truck and trying to access charging port. Can you guys fix this please?
We fixed a bug that was causing discounted line items to display incorrectly on the signature page, where the total discount amount was being applied to each individual discountable item.
Version 3.20.12
The developer, Successware Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Successware Inc
Size
61.7 MB
Category
Business
Compatibility
Requires iOS 13.4 or later.
iPhone Requires iOS 13.4 or later.
iPad Requires iPadOS 13.4 or later.
iPod touch Requires iOS 13.4 or later.
Mac Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
Apple Vision Requires visionOS 1.0 or later.
Location
This app may use your location even when it isn’t open, which can decrease device battery life.
