Stay connected with your customers anytime, anywhere with the Chatwoot app. Here’s how it helps your business thrive:
**Never miss a new customer**: Seamlessly engage with potential leads in real time. The app ensures you’re always available to respond to inquiries, even when you’re away from your desk. Build stronger relationships by being there when your customers need you most.
**Follow up effortlessly**: Continue conversations with your customers, even while on the go. Whether it’s resolving an issue, answering a question, or providing a quick update, the app keeps you connected so no conversation is left hanging. Stay proactive and maintain a high level of customer satisfaction.
**Stay updated**: Get instant notifications about system activities to stay in control. From new customer messages to team updates, never miss a critical moment. These real-time alerts empower you to respond faster and ensure smooth operations.
**Collaborate with your team**: Share insights and updates through private notes. Use the app to brainstorm, delegate tasks, or provide feedback directly within the conversation thread. Keep your team aligned and efficient, even when you’re on the move.
**Organize conversations**: Assign statuses to streamline and manage customer interactions effectively. Prioritise urgent issues and close conversations with ease. With a clear overview of your interactions, you can focus on what matters most—delivering exceptional service.
Chatwoot keeps you responsive, efficient, and connected—no matter where you are.
I love that the server is open source and can be self hosted. One of the best looking chat apps out there for the price, but has some missing core features that will be added in the future I am told. My only complaint about the app so far is that the top and bottom of your phone (iPhone 12 Pro Max) is just black and looks ugly, and they could have just filled it in with the white background instead as shown in the app preview.
I’m blow away with how slick this is compared to “leaders” like intercom and Helpscout
bythebay10
We’re rolling out chatwoot for our startup and I’m truly blown away with how simple and smooth this app is compared to others we evaluated especially intercom. We’re a small team so answering chats and emails on the go is vital. The app works well to handle messages from all types of channels. It also lets you access your custom integrations/extensions inside the app which is super cool - we are building one to view customer profile info from our main app and I was surprised to see it’s accessible as a web view inside chatwoot in the conversation action menu. One small piece of feedback I have is make it easier to resolve a conversation with fewer taps/menus, and adding more filters to the conversations tab eg filtering by customer or custom fields.
Developer Response
Thank you so much for your encouraging star ratings!
Great app, but still needs some polish
Michael - Loopz
I’ve been using Chatwoot for over a year and overall like the app. However the app doesn’t pickup updates to chats when navigating from a chat notification into an already open chat screen. I need to go back to the chat list screen, refresh and click back into the chat screen.
Crash on open audio note
Franchi23315441
It exits the app when trying to hear a audio note (WhatsApp Channel)
Developer Response
Thank you for your feedback. Please send your account details to hello@chatwoot.com, and we'll be happy to help.
- Added universal search to help you search conversations, messages, and contacts.
- Fixed resolving custom attribute variables in canned responses.
- Fixed image scaling issues.
Version 4.4.0
The developer, Chatwoot Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
