Just got the charger installed. Added this app to connect to the Ford app for additional information and stuff. As others have said the app does not remember your station so you have to input the information again. If you try to manually add it in the Ford app it fails saying the information is incorrect when you can clearly see the sticker with the information. Whomever is coding this app needs to start from scratch as it is a waste of the users time and phone space having an app that does not function. My suggestion is to remove it from the App Store and start over from the ground up. People want usable apps not just pretty lights and graphs.

The app stalls when trying to connect to my Ford Pass account. Followed all the instructions, connected via Bluetooth to the charger, connected it to the wifi (even independently confirmed a strong signal to the charger through my router), but the last step always fails - can’t connect the charger to my Ford Pass account. Called customer service multiple times. They’re very polite, but no one there can fix this issue. They claim they’re going to escalate, but no one has called me back. Some of these reviews go back years. Ford clearly doesn’t want to solve this problem. Don’t buy a Ford charger.

The app is simply not good. It does remember the station so you have to pair every single time you open it. It does not tell you if it has WiFi signal or not. Does not tell you if it’s updating. There are no options to adjust in the app. Apparently it connects to the other ford apps but it is unable to do even that. I cannot believe such a big company who is trying to break into the EV market still has such a horrible app available.

This is such a frustrating app to use. It does work, but it doesn’t really let you know that it is working and has successfully paired to your charger. Even after it has paired, the most prominent button is one to pair the device, and it still shows “Let’s get you connected” and “Get Started” as the screen that pops up if you re-open the app.