Screenshots

Description

The Visual Support App allows support agents, experts and claim professionals to see what you see, either by leveraging the back camera of your IOS device or by sharing your screen.

To use this application you must be invited via SMS or start the interaction from a webpage.

To start the visual interaction you have to download the application and go back to the SMS or webpage to connect the session.

During the interaction you can leverage advanced capabilities as:
- HD Audio
- Video frame rate auto adapt
- Screen sharing and co-browsing
- Live remote pointer
- 2 ways drawing and annotations
- Pause video, photos and picture saving
- Session recording

The app does not allow the remote agent to access any data stored on your device.

What’s New

Version 3.4.4

Various bug fix

Ratings and Reviews

3.9 out of 5
20 Ratings

20 Ratings

XanMaryn ,

Great app

The app is great for easily accessing the information needed for technicians to be able to visually diagnose a problem. A few customers have trouble understanding how to use the app and cannot get it to work. The flow is nice though it’s slow. Companies don’t use it to invent ways to void your warranty they use it to see if you are already following the guidelines to be under warranty.

skypug ,

Good app

But need something for my deaf patients!!

Harleyd4477 ,

Easy to use app

I installed this application so NordicTrack could inspect a failed monitor for my treadmill that was still under warranty. The application worked fine with no issues.

I could see how NordicTrack might use this to not send out unnecessary parts, but also catch people abusing or doing things outside the manufacture warranty.

App Privacy

The developer, SightCall, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer's privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.

Information

Seller
Weemo Incorporated
Size
33.9 MB
Category
Business
Compatibility

Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Bulgarian, Finnish, French, German, Greek, Italian, Japanese, Portuguese, Russian, Spanish

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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