The Visual Support App allows support agents, experts and claim professionals to see what you see, either by leveraging the back camera of your IOS device or by sharing your screen.
To use this application you must be invited via SMS or start the interaction from a webpage.
To start the visual interaction you have to download the application and go back to the SMS or webpage to connect the session.
During the interaction you can leverage advanced capabilities as:
- HD Audio
- Video frame rate auto adapt
- Screen sharing and co-browsing
- Live remote pointer
- 2 ways drawing and annotations
- Pause video, photos and picture saving
- Session recording
The app does not allow the remote agent to access any data stored on your device.
Various bug fix
Ratings and ReviewsSee All
The app is great for easily accessing the information needed for technicians to be able to visually diagnose a problem. A few customers have trouble understanding how to use the app and cannot get it to work. The flow is nice though it’s slow. Companies don’t use it to invent ways to void your warranty they use it to see if you are already following the guidelines to be under warranty.
But need something for my deaf patients!!
Easy to use app
I installed this application so NordicTrack could inspect a failed monitor for my treadmill that was still under warranty. The application worked fine with no issues.
I could see how NordicTrack might use this to not send out unnecessary parts, but also catch people abusing or doing things outside the manufacture warranty.
No Details Provided
The developer will be required to provide privacy details when they submit their next app update.
- Weemo Incorporated
- 33.9 MB
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Bulgarian, Finnish, French, German, Greek, Italian, Japanese, Portuguese, Russian, Spanish
- Age Rating
- © 2020, SightCall
With Family Sharing set up, up to six family members can use this app.