Xcelerate for Drivers 4+

Poor performance from both the app and the company

1. The touch/fingerprint log in feature never works on the app, I have to enter my paw every time.

2. I made an appointment through the desktop website for service, received an email from Element saying my appt was confirmed, also showed in the app. When I showed up at the scheduled times Firestone told me the appt was pending awaiting confirmation from Element and that instead of waiting an hour it would be 4-5.
This is not the first time I have been extremely disappointed with Elements level of customer service. When I called in to complain your CSR wasn’t even aware you could make an appt through the Element website without talking to a rep. Your communication during an issue is also always terrible.

Reporting mileage for the Car when I never had this car

There is no option to put comments on the mileage report. I never ad this car for month June/ July /August of 2020. However the app forces me to put mileage for the months when this car was not even ordered. There should be a comments field in the mileage reporting where one can put notes / comments and that is missing. Not too happy with this missing feature that is important to put notes / comments.

Developer Response ,

Thanks for your comment. If you continue to have any issues with this feature or anything else on the app, please call our client technology services department at 877-950-2200 or email clienttechnologyservices.fleet@elementcorp.com We would be happy to fix them in our next release.

Passwords

This should hold my passwords so I don’t have to remember them. Also the orientation of the app on the iPad is vertical, which is sill since I’m trying to use a keyboard and the whole screen is sideways right now. Also, Jiffy Lube was terrible and I tried to tell you why in a comments box, but I can’t type in the free space because there’s something wrong with your formatting on that as well.