ENBD X 4+

This bank hold my money, block my transactions and put me in very bad situations just because i don’t have access to the registered phone number anymore and im outside the UAE currently- I wrote 100 emails and paid 100$ in international calls- they could identify me through secret questions, registered email… but they keep not allowing my access to my money till I go physically to Dubai to change my phone number, which currently I can’t- Life circumstances change, things you can’t control happen, everyone’s situation can be different and this bank have no consideration for people at all.

We deeply value the significance of efficient customer support and it saddens us to learn that we fell short of meeting your expectations in this regard. Kindly write to us at customercare@emiratesnbd.com from your Email ID registered with the bank so we can support you right away.

I am extremely dissatisfied with this application and would rate it below zero if such a rating were possible. The user interface is exceptionally challenging to navigate, resulting in confusion and frustration. The lack of clear indications regarding account locations further compounds the difficulties. Moreover, the limited options provided by the application add to the overall frustration. I have also encountered issues where certain accounts are not visible during the transfer process. Comparatively, the previous version of the application was significantly better. Due to the shortcomings of this current version, I have contemplated changing banks. However, attempting to revert to the old application has proven futile as I receive a message stating that I cannot download it because I have already installed the new version. This restriction feels like a punishment, and I cannot comprehend the reasoning behind the modifications or support provided by the IT team for this aggravating "Application xNbad." Unless improvements are made or the previous version is reinstated, it appears as though the bank may inadvertently drive customers away in search of a more cooperative institution with better IT services.

Hi, we heard you and wished you had a better experience. Please send details of the issue through WhatsApp at +971600540000 or write to us at mobilebankingdev@emiratesnbd.com from your Email ID registered with the bank and mention this reference DBA-00204 in the subject of your email and our team will respond to you immediately.

The NBDx app offers basically the same functionality for banking as its predecessor, but it seems to actively be trying to deceive users into not paying off full credit card balances so that the bank can earn Interest. When selecting to pay against a credit card, it only offers how much balance is left *of the most recent statement* - which is not the same as the amount currently on the card. To find this amount, you must navigate back to the opening page which cites the “total outstanding” amount. A user can then manually enter this amount, but it is misleading and unlike any other credit card platform that I have ever seen that it is not offered as a clear and easy payment option when one clicks in to pay a balance. Further, when you do pay anything, the amount is not immediately reflected - which can lead to confusion about what the ACTUAL amount remaining to be paid is. These characteristics feel dishonest and quite user-unfriendly.

We are sorry to hear that you are facing some issues. We want to make things right here. Please drop us an email at mobilebankingdev@emiratesnbd.com from your registered email address for us to fix this immediately. Kindly mention this reference DBA-01748 in the subject of your email.