- Improved chat search experience. - Added support for opening links and copying customer profile data. - Fixed an issue with changing the status of closed chats. - Bug fixes and UI improvements.

What’s New Chat Search: Added the ability to quickly find specific conversations within the app. Message Reliability: Fixed an issue where chat messages could occasionally disappear. UI Improvements: Resolved a bug where "Welcome Messages" were incorrectly displayed as customer messages. Performance & Stability: Minor bug fixes and internal optimizations for a smoother experience.

Bug fixing, stability improvements

Resolved an issue where text typed in the iOS app would disappear when a message was sent from a web account. This fix ensures that all text remains intact when sending messages in any chat by any agent.

We're always working to improve your experience with HelpCrunch Inbox through new features and fixes. Here's what you'll find in the latest update: Minor Bugs and Improvements: To make the app even better, we've made some under-the-hood improvements and squashed some pesky bugs. Your app experience should now be smoother and more stable. Ukrainian Localization Added: Вітаємо! HelpCrunch Inbox is now available in Ukrainian. Enjoy a more personalized app experience with the addition of Ukrainian language support. We appreciate your feedback and are here to make your app experience better with each update. If you enjoy using HelpCrunch please consider leaving us a review.

Small bug fixes and stability improvements

• Added inserting link to knowledge base article for email messages • Fixed output formatting in messages • Updated SDK version

Stability improvements

Support for rich messages sent from the editor on the web: • images inside the content of a message • links on knowledge base article inside the content of a message • message attachments Various bug fixes and improvements.

Many major fixes for reported issues and numerous stability improvements

Stability improvements

Minor improvements

If you want to reduce everyday distractions, it’s important to limit how many notifications you’re getting on your phone. To help you do just that, we have updated our notification settings. Take control of your notifications and increase productivity right away.

If you want to reduce everyday distractions, it’s important to limit how many notifications you’re getting on your phone. To help you do just that, we have updated our notification settings. Take control of your notifications and increase productivity right away.

This time it's not a usual update! We added a few neat features that will help you close deals and customer requests easier while you’re on the go: • Assign agent to a chat – manage your chats more productively, together with your team; • Assign department to a chat – route your chats to a department that is more qualified to help with a request; • Leave private notes – share additional chat context that’s only visible to your colleagues; • Work with your custom inboxes – reply to chats from your custom inboxes created on the web; • And the most requested of the bunch, The User Profile – get all contact details together with your custom data while chatting with a customer; Besides new features, you can also expect a much smoother performance and overall app experience due to major bug fixes and lots of other improvements.

• Stability improvements • Now you can write us right from the app by going to “Chat with us” section in the main app menu

Fixed two rare crashes to bring more stability to the app.

- Small bug fixes