If I could give this app, no stars, I would…. I’m so unhappy with not only the application, but the service it’s such an expensive machine and you’re not able to control it. I reached out to customer service and they stated that they are trying to develop a new app so in the meantime, we’re using the settings that they set up from the manufacturer. However, it is way too strong. It’s on all day pretty much and the oil finishes up so quickly because of that. I feel like they are purposely not developing an app so that they can keep it at the highest setting for the longest time and therefore you have to keep ordering oils sooner than later.

So I just bought the VanGogh360. I saw the Ad on FB and it looks nice. After I got it I found out I can download a App to control it. I was really worried before downloading the app because it has such a low rating. I immediately regretted about my purchase. But There’s nothing I can do except to try this app. The screen panel on the product it kind hard to use for me so I really hope the app would work. After I download the app, I went to their website to look at the instruction( they don’t have a instruction about how to connect the app to the product in the box). It only takes me a minute to find the correct user manual. Just go to the your product page and you will find it below” add to the cart”. Anyway, in the app there’s two mode. AP and wifi. I haven’t try the wifi mode since the wifi in our apartment is provided by our landlord and if we need to connect something to the wifi we need to know the MAC address. I still couldn’t find the Mac address for my VanGogh 360. But even though I find it my apartment wifi is very odd I have other smart devises just couldn’t connect to it even though I did everything right. I probably will be able to use the wifi mode once I have my own wifi and router. So then I tried AP mode which is extremely for me to use. Just follow the user manual. It took me less than 30 seconds to connect to my product. Once it connect, it’s very easy to set different mode. Once you set up you can just let itself do the rest. Also when you set up the mode and put the oil detail in the app on your product screen it will show you the estimate oil lasting time immediately. Which is really cool. Depends on how many hours to operate everyday, how much to spray every time, How long for the pause during each spay. The oil lasting days will change. Right now mine says 999days since I don’t need it to run all day and I don’t need it to spray every often.( I bought the 500ML bottle) it will be really cool even if the oil just last one year. I don’t have to go to Costco to buy the scents and change them every 2 weeks. Anyway, the app is very easy to use. Not sure why a lot of people having trouble with it. Maybe they updated it two months ago and fixed some bugs?

I have been trying to get this app to connect to my device off and on for two weeks. It makes me reconfigure the network everytime I want to use it to control my device. Sometimes I get lucky and it actually works… 100 percent of the time it wont just link the app to the device like my other device apps do.. alexa, airpods, fridge, photo center etc. 10% of the time after trying for 20 minutes it will actually work. Please fix this

I just received my Hotel Collection scent diffuser and downloaded this app in order to control the device. The screen on the diffuser is so difficult to read you need this app. Once the app downloaded it found my diffuser and had no difficulty with the wifi. My only complain it that you need to figure out how to work around the app yourself… there are no clear how to’s on the internet. I am on day 2 and with minor adjustments to the settings… it seems to be working fine.