First Elspet litter box was a nightmare. Just would not activate. The company sent me a video and recommended I take the Litter Box apart. It came fully assembled except for the step which wouldn’t connect. Returned that one!! Not what the company wanted but I wasn’t taking an item apart that I wasn’t familiar with and came assembled. Elspet #2 arrived the step clicked in place I put in the red tabs as before and prepared the little catcher. It has worked like a charm for 2 yrs now The rake and electric eye need to be cleaned occasionally. We have another and automatic litter box a different brand it stinks all the time unfortunately my husband loves that one Changes to Elspet Litter Box a battery backup so it will operate when the electric and Wi Fi is off in emergencies

I have had the els pet litter box for a few months now, and I love it. It’s absolutely amazing. I have 3 cats, and have to change the bag every 2-3 days depending on how froggy everyone is feeling, but it’s awesome. It’s basically a fresh box every time they go so they don’t need to find an alternative spot. I got rid of my other litter boxes aside from the one in the catio. 😃

I bought their box and it never worked. Months of emails back and forth with their so-called customer service, requested videos sent over and over. First I am offered a $30 refund. Yes, $30. Then told that if I wanted a full refund I could send the box back but it would cost $150 to ship it to them. I was supposed to pay that. They ship bad products, will not honor their warranty/guarantee and will make you crazy with their emails asking the same thing over and over. They are now also selling the same box under several different names so beware! They are SCAMMERS. Look up the Facebook group Scammed by Elspet and see how many people have been ripped off!

This box is better than hand scooping but there are some things you should know. 1st, you need the app in order to reset the litter. There is not a button on the cat box. 2nd, the litter gets stuck to the bottom of the cat box and you have to scrape occasionally. Clumps of litter get stuck in the middle and won’t completely run until you remove the object or shake the waste bin. 3rd, litter gets everywhere on the floor. I even have a litter mat but somehow it is still everywhere and I am vacuuming almost everyday.