Sedona-X Mobile is the integrated business and field service management mobile app created by Bold Group for SedonaOffice, Managely, and AlarmBiller. Stay connected, manage your team, and serve customers on-the-go.
This powerful mobile solution helps boost revenue for your security business with enhanced productivity and easy payment options and improves your customers’ experience through faster service times and more accurate data management.
ON-SITE PAYMENT COLLECTION
• Quickly create invoices
• Accept ACH and credit card payments in the field
• Ensure PCI compliant transactions
• Process credit card transactions with the eDynamo credit card reader from Forte (sold separately)
SCHEDULING AND CALENDAR MANAGEMENT
• Easily view, add, and manage appointments in the app
• Manage dispatch and arrival times
• Send appointment and schedule change notifications
• Filter by group or choose calendar view to see the information you need
TASK MANAGEMENT
• Create, edit, close, and assign tasks on-the-go
• Manage and send notifications and appointment reminders by email, text, and phone
• Search and filter by title, owner, assigned, tags, status, and priority
WORK ORDER MANAGEMENT
• View and manage lists of work orders and recurring work orders
• Add and edit appointments, items, parts, RMRs, notes, system parts, notes, and documents
• Prepare invoices for completed work orders
• On-site signature capture
CUSTOMER ACCOUNT MANAGEMENT
• Search, view, and edit up-to-date customer information and history
• Add and edit notes
• Maintain RMR listings
• Upload and manage photos and documents
• Communicate with customers through phone call integration
• GPS routing to customer address
I normally do not write reviews but this one I felt compelled to.In the two weeks I have used the app it has done the followingA.keeps making me re login even after checking remember me.B.generates a random error that has to do with the time clock. My punch in and outs are hit or miss. C. Notes disappear even after adding them and then checking to see where the account notes went. D. Has me constantly going back and forth with office personnel to find work order numbers because Sedona chooses not to show them unless they are scheduled as a task not an appointment.E. Unless you have it set to sync on the desktop - the job description doesn’t update for the technician. It should be automatic. This app is hot garbage and I can’t believe we switched from jobber to this. Yes the features are there that would be extremely beneficial, but that’s if they work.1 star from me . I can’t believe the app developers for this released this in good faith and are selling people on it. 😂
Great for techs on the go!
Glundborg
Love having Sedona-X on my phone. I can see my schedule on the calendar, open the customer, check sites, work orders, and invoices, and take a payment without going back to the office. Address, phones, and email are right there so I can call or get directions fast.Dispatch, arrive, notes, and photos on the job keep everything with the ticket. For a security company running SedonaOffice, this app is a must on the truck.
Horrible
Disgruntled and hopeless
This app at one point used to be decent. However, over the past month it has gotten progressively worse. It won’t keep you logged in. If you have the app open and move to another app for a second and go back to Sedona it logs you out. Talk about an inconvenience. I have to log in about 8-10 times a day just to do simple tasks. I have been screenshotting notes and ticket numbers just to avoid re-opening the app.
Thanks John and Steve
Watson832
Sedona-X has been a great fit for our team. The mobile access and real-time job updates make it easy to stay on top of service calls from anywhere. Support has been responsive whenever we’ve had questions. Highly recommend for any security integration business looking to streamline operations.
- Scan a barcode to find parts. Use your devices’ camera to scan or enter a barcode and add matching parts to a ticket or job. (*Available to SedonaOffice users.)
- Open files in the app of your choice. Documents and photos saved in Sedona-X can now open directly in another app on your device,
- New notes are hidden from customers by default. Use the visibility dropdown to share a note with a customer.
Version 2.7.0
The developer, Perennial Software, Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
PERENNIAL SOFTWARE, INC. App
Size
164.8 MB
Category
Business
Compatibility
Requires iOS 15.0 or later.
iPhone Requires iOS 15.0 or later.
iPad Requires iPadOS 15.0 or later.
iPod touch Requires iOS 15.0 or later.
Mac Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
Apple Vision Requires visionOS 1.0 or later.
Location
This app may use your location even when it isn’t open, which can decrease device battery life.
