Definitely an improvement from the website within an app. One suggestion is to be able to add previous purchases…

I usually call the store to order. But this morning I thought I’d try the app. It had me set to the closest location and the wait time was 5-10 minutes. I needed to go to work in to town and I was surprised it changed to 15-20. It’s a busy location off 410 and I was ordering it way sooner than I needed it so that worked out. When o go there, my order was ready to go. My only complaints were that I couldn’t order a refill for my Bill Miller cup and I didn’t receive a text notice that my order was ready until 4 hours after I already picked it up.

This app is pointless—it takes 20 to 30 min for the order to be ready for pick up whether there is a long drive thru line or not, and even if the restaurant is not busy inside either. THEN, when you go pick up your order they grill you to death for pick up. The order confirmation number doesn’t match any number on the receipt they print in the store, and it doesn’t show your name. There needs to be a better way to show order confirmation so you’re not treated like a food thief every time you pick up your order.

Should have the ability to scan receipts to earn rewards. The last 3 times we’ve gone to Bills, the staff doesn’t ask about the app, so we forget about pulling it out before paying and lose out on rewards. Also, the app doesn’t give the option to customize orders.