Strengthened security and data protection, plus small improvements to language settings.

This update includes fixes and improvements: Fixed chat messages failing to send when a trial expires mid-conversation, and resolved an issue with the Contact Us option not working.

This update brings video call improvements: sessions now open 30 minutes early (up from 10), and you can add a background during calls. We also fixed voice notes cutting off during playback, along with camera and icon glitches on iOS and Android.

This update brings video call improvements: sessions now open 30 minutes early (up from 10), and you can add a background during calls. We also fixed voice notes cutting off during playback, along with camera and icon glitches on iOS and Android.

Introducing in-app video sessions - join sessions right in the ThoughtFull app, no more Google Meet links. Tap once to join, switch camera, toggle audio/video, and see your Professional clearly. Sessions are only recorded with your consent, never by default. You'll see a reminder before recording starts, plus a visible indicator while it's active. If you decline, your session still proceeds normally. After your appointment, quickly rate how it went. Feedback is optional - skip anytime.

What's New Upgraded the app for improved performance and compatibility. Added optional marketing communication preferences. Added thumbs-up reactions to chat messages

What's New: Added personalized company and time-based banners. Bug Fixes Fixed an issue where notification badges remained visible after messages were read or replied to. Improved Breathing Timer stability on iPhone 16 Pro Max devices.

What's New Improved matching experience by prioritizing professionals from your country Bug Fixes Fixed an issue that could prevent some users from booking follow-up appointments Fixed professional matching preferences to better respect selected gender preferences Fixed reply message display issues in chat Fixed document reply functionality, including reply cancellation and file name display General stability improvements and bug fixes across the app

What’s New in ThoughtFull We’ve made several improvements to make your experience smoother, more consistent, and more helpful. Users can now start chatting with a matched professional without completing personal details or emergency contact Assessment scales have been updated for better accuracy and consistency Bug Fixes & Improvements Fixed issue where users couldn’t proceed after entering “Top Concern”

New Features & Improvements Appointments for Younger Users Users aged 14 years old and below can now book face-to-face appointments in the TF App — when offered by the Professional. Expanded Professional Selection You can now view and choose from all available Professionals in the TF App (previous limit removed). Bug Fixes & Enhancements Fixed an issue where some users were unable to schedule video sessions.

We’ve made a few improvements to enhance your experience: Better Intake Experience: Some questions are now required to serve you better. Clearer Messages During Matching: Fixed an issue where users saw a confusing message when selecting a professional.

We’ve introduced a new Credit System for more flexible booking on Thoughtfull App. Use credits across different session types Credits are deducted when a session is confirmed Cancellations made over 24 hours in advance will be refunded

Version 5.17.1 includes a fix for the OTP login issue where users saw an “unexpected error” after entering a correct OTP and remove Christmas banner

What’s New We’ve refreshed the app with a Christmas-themed header to celebrate the festive season! Share Learn Packs Feature - You can now easily share your Learn Packs with others! Tap the Share button to open your device’s share options (iOS or Android). Enjoy a warmer and more cheerful look while using the app.

Improved Video Booking Accuracy We fixed an issue where the Video Booking screen could appear misleading when a Professional wasn’t properly connected to your Organization’s calendar. Smarter Professional Profiles Session details—such as Chat, Video Call, and Language—now update more reliably so you always see accurate and up-to-date availability for each Professional.

Improved Video Booking Accuracy We fixed an issue where the Video Booking screen could appear misleading when a Professional wasn’t properly connected to your Organization’s calendar. Smarter Professional Profiles Session details—such as Chat, Video Call, and Language—now update more reliably so you always see accurate and up-to-date availability for each Professional.

Improved Video Booking Accuracy We fixed an issue where the Video Booking screen could appear misleading when a Professional wasn’t properly connected to your Organization’s calendar. Smarter Professional Profiles Session details—such as Chat, Video Call, and Language—now update more reliably so you always see accurate and up-to-date availability for each Professional.

We’ve upgraded the sign-up and sign-in experience with Single Sign-On (SSO) for a faster, smoother, and more secure process. You can now sign-up or sign-in using your Microsoft, Google, or Apple ID (iOS). SSO supports both work emails and personal emails, while company-managed MFA/2FA keeps your account protected. As always, all your existing data stays exactly the same.

Bug Fix: Resolved the crash by updating camera dependencies for iOS 26 compatibility.

Share Assessment Feature - You can now easily share your assessments with others! Tap the Share button to open your device’s share options. Improved Address Display for Appointments - When selecting a location for your session, the address will now appear clearly below the location name. These updates make it easier to share assessments and view location details for your appointments — helping you stay connected and prepared!

Stay Updated – You’ll now be prompted to update if your app is out of date. See What’s New – After each update, a pop-up will show you the latest features and fixes. Better Tools Navigation – All tools are now listed in one view — no more side-scrolling. Breathing Timer Upgrades – Timer is now on the homepage, runs smoother, and starts faster with the intro screen removed. Fixes - Cancel appointment screen now works smoothly. - Fixed an issue when tapping the “Log Mood” card.

We’ve fixed some bugs and fine-tuned app performance, so everything feels more seamless, giving you a smoother experience as you navigate and engage with the app. Your wellbeing is a journey, and we’re here to support you every step of the way. Update now and keep prioritising you.

Under-the-hood Improvements We’ve fixed some bugs and fine-tuned app performance, so everything feels more seamless, giving you a smoother experience as you navigate and engage with the app. Your wellbeing is a journey, and we’re here to support you every step of the way. Update now and keep prioritising you.

Getting started is easier than ever with clearer referral sign-up and a faster OTP sign-in that verifies instantly. Chats are now more seamless — your offline messages won’t get lost, and notifications take you right where you need to be. Plus, ambient sound now plays without interruption, so you can stay in the zone.

Now supporting Face-to-Face sessions (where available): Planning to meet your ThoughtFull Professional in person? You’ll now see the option to book a Face-to-Face appointment — only when your organization and selected TFP support it. This ensures you're only shown valid locations and available time slots, making the booking process seamless and specific to your needs.