East West Bank Mobile

Name: East West Bank Mobile
Rating: 4.8 (33679 reviews)
Author: East West Bank

Finance

Free

34K Ratings
Ages

4+
Years
Category

Finance
Developer

East West Bank
Language

EN
+ 3 More
Size

346.7
MB

Reach further with East West Bank Join us to experience an enhanced mobile banking app from East West Bank¹. From managing your bank accounts to transferring funds between accounts to initiating wire transfers, you can manage your banking needs on the go. App Features: • Apply for an account from the comfort of your own home • Deposit checks using your phone’s camera² • Intuitively check your account balances and monitor your transaction activities³ • Send and receive money from other U.S. or international financial institutions⁴ • Apply for a CD to earn a higher rate of return on your account • Easily request a VISA® debit card and use it in more than 200 countries • Use biometrics to sign in quickly and securely • Chat with multi-lingual service representatives • Stay up to date with informative and thought-provoking news and articles covering the global economy, foreign exchange, education, investment and lifestyle. Disclosure: 1. East West Bank does not charge for Mobile Banking. However, your mobile service provider may charge you for sending and receiving text messages on your mobile device. Check with your service provider for details on specific fees and data charges that may apply. 2. Deposits are subject to verifications and may not be available for immediate withdrawal. 3. The available balance in your account that is available right now for withdrawal or to make purchases. Your available balance does not include funds that are currently on hold and may change throughout the day as you make additional transactions or as previously authorized transactions are posted to your account. 4. See Online Banking Agreement for details, including transfer options, cutoff times and limits. 5. "Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license" East West Bank Member FDIC. Equal Housing Lender. ©2020 East West Bank. All Rights Reserved.

Ratings & Reviews

4.8

out of 5

34K Ratings

Not as user friendly as the old app
05/15/2021

Oldstronzo
Not sure why you folks think seeing “ACH Transfer” over and over is helpful. As others have stated, in the old app it showed on the screen to whom the money was being sent. Now I have to click into every single one. You really need to fix this. Making it look pretty and new only gets you so much if the design is not user friendly.

Developer Response
We appreciate you taking the time to provide your invaluable feedback. We are constantly striving to improve our product. Your comment has been noted and something we will definitely consider looking into.
Not as user friendly as the old app
05/15/2021

Oldstronzo

Not sure why you folks think seeing “ACH Transfer” over and over is helpful. As others have stated, in the old app it showed on the screen to whom the money was being sent. Now I have to click into every single one. You really need to fix this. Making it look pretty and new only gets you so much if the design is not user friendly.
Developer Response 05/19/2021
We appreciate you taking the time to provide your invaluable feedback. We are constantly striving to improve our product. Your comment has been noted and something we will definitely consider looking into.
Not user friendly
10/28/2020

Jimbo9876512345
I started using this “new” app for two days now. I use it mostly to pay bills. As I have multiple credit accounts with some banks (Citi, Chase), I had created nicknames in the previous app for easy recall and payment management. And getting to the scheduled payments for review was a breeze with the previous app. This new app did not transfer the nicknames and does not permit adding them. So for now, I have to check each account number carefully every time I want to schedule a payment. This is annoying. Furthermore I have to click a few more times and have to find another pull down menu to get to the scheduled payment screen which is less obvious. The tiny font used on the new app makes it challenging for some folks with less than perfect eyesight. I wish the people at East West Bank had done better research before forcing customers over to use this “new” and terrible app. We don’t even get to try it first or return to the previous, user-friendly app.

Developer Response
Thank you for your feedback! We are sorry to hear about your experience as we continue to work on improving the app and user experience. Again, thank you for your support and suggestion.
Not user friendly
10/28/2020

Jimbo9876512345

I started using this “new” app for two days now. I use it mostly to pay bills. As I have multiple credit accounts with some banks (Citi, Chase), I had created nicknames in the previous app for easy recall and payment management. And getting to the scheduled payments for review was a breeze with the previous app. This new app did not transfer the nicknames and does not permit adding them. So for now, I have to check each account number carefully every time I want to schedule a payment. This is annoying. Furthermore I have to click a few more times and have to find another pull down menu to get to the scheduled payment screen which is less obvious. The tiny font used on the new app makes it challenging for some folks with less than perfect eyesight. I wish the people at East West Bank had done better research before forcing customers over to use this “new” and terrible app. We don’t even get to try it first or return to the previous, user-friendly app.
Developer Response 11/05/2020
Thank you for your feedback! We are sorry to hear about your experience as we continue to work on improving the app and user experience. Again, thank you for your support and suggestion.
Lock my account for no reason?
08/17/2021

Dhcodnasbakckdbbdjxksabsb
Installed the app, tried to log in, and then found out my account was locked. Called the customer service, they said I might have apps that caused this to happen? What in the world? This is the first time I have heard this. Fix your app please. Otherwise just go back to the old app, this is basically unusable.I’m using two other banks’ mobile apps and none of them locked my accounts when I use the apps on my phone, why are you guys so special, use the excuse of security, but ruin customers experience? Maybe you need to hire someone who actually knows what they are doing? You are basically forcing people to buy new phones at this point. What a trash “upgrade”!

Developer Response
Thank you for your review. We're sorry for your negative experience. We are working hard to improve our app and service. Thanks again for your feedback.
Lock my account for no reason?
08/17/2021

Dhcodnasbakckdbbdjxksabsb

Installed the app, tried to log in, and then found out my account was locked. Called the customer service, they said I might have apps that caused this to happen? What in the world? This is the first time I have heard this. Fix your app please. Otherwise just go back to the old app, this is basically unusable.I’m using two other banks’ mobile apps and none of them locked my accounts when I use the apps on my phone, why are you guys so special, use the excuse of security, but ruin customers experience? Maybe you need to hire someone who actually knows what they are doing? You are basically forcing people to buy new phones at this point. What a trash “upgrade”!
Developer Response 02/26/2021
Thank you for your review. We're sorry for your negative experience. We are working hard to improve our app and service. Thanks again for your feedback.
Is this new app a joke?
08/13/2021

Kagetsu
Improving an app = adding new features, not removing them... first thing that happened was my account is locked and I have to call service dept to unlock it which isn’t 24 hours and doesn’t tell you when they are open. Being a developer myself this is the exact example of what not to do in an app. You don’t shove a new app down people’s throats without adequate testing and some period where both apps will work. For the first time I’m considering moving all my accounts back to chase.Just spoke with support appears development and jailbroken devices are now considered malware... This ends my relationship with the bank.
Is this new app a joke?
08/13/2021

Kagetsu

Improving an app = adding new features, not removing them... first thing that happened was my account is locked and I have to call service dept to unlock it which isn’t 24 hours and doesn’t tell you when they are open. Being a developer myself this is the exact example of what not to do in an app. You don’t shove a new app down people’s throats without adequate testing and some period where both apps will work. For the first time I’m considering moving all my accounts back to chase.Just spoke with support appears development and jailbroken devices are now considered malware... This ends my relationship with the bank.

In this release we’ve addressed minor bug fixes and made minor enhancements. • To optimize your experience, please make sure you’ve turned on “App Updates” on your mobile device to receive automatic downloads of our latest features!

Version 25.11.0

Nov 13

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Financial Info
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics