novobanco

Name: novobanco
Rating: 3.6 (40 reviews)
Author: Novo Banco, S.A

Finance

Only for iPhone

Free · Designed for iPhone. Not verified for macOS.

40 Ratings
Age Rating

4+
Years
Category

Finance
Developer

Novo Banco, S.A
Language

EN
+ 3 More
Size

97.3
MB

iPhone

A app do novobanco, para além de segura, intuitiva e rápida, é uma app que aprende consigo e que se vai ajustando a si: • simplifica a forma como faz as operações, com preenchimento automático de dados, para que não perca tempo; • possibilidade de personalizar as suas preferências de visualização, desde a forma como prefere ver a informação, mais gráfica ou textual, até ao tamanho de letra; • E ainda, lhe permite propor novas funcionalidades ou customizações que são essenciais para si. A app do novobanco tem ainda: Um ecrã inicial com o resumo das principais opções; saldos e movimentos das suas Contas; a sua Posição Integrada; os cartões de crédito associados e acesso rápido à opção de carregamentos para que acompanhe a atividade das suas Contas de forma simplificada. Visualização de movimentos de conta para todas as contas associadas com categorização de acordo com o tipo de despesa/receita, incluindo para contas de outros bancos. Menu e uma navegação muito intuitiva, que lhe permite aceder a todas as opções de personalização e de utilização num único ecrã. Com o Appe Pay faça as suas compras de forma fácil, rápida e segura. Realize comodamente pagamentos através do seu iPhone ou Apple Watch. Adicione o seu cartão novobanco à Carteira do seu iPhone. Em caso de dúvida ou sugestões, envie-nos um e-mail para mobile@novobanco.pt

Ratings & Reviews

3.6

out of 5

40 Ratings

Getting much better
Mar 23
Madeira9360
Update review : App now work much better than before Login without any problem or errors Receiving SMS to U.S phone almost instantly Lots of options on bank website to make life easier without calling customer support CONS : App is still slow, lots of buffering but eventually it works Can’t access the App on the iPad like Millennium All in All the App developer is doing a great job .. Obrigado

Developer Response
Dear Customer, First of all, we regret that the app has not yet met your expectations. Could you please let us know which aspects you believe could be improved so that you would use the app more frequently and have a better overall experience? Your feedback is very important to us. You can share your feedback through this channel or by email at mobile@novobanco.pt. Best Regards,novobanco
Getting much better
Mar 23
Madeira9360

Update review : App now work much better than before Login without any problem or errors Receiving SMS to U.S phone almost instantly Lots of options on bank website to make life easier without calling customer support CONS : App is still slow, lots of buffering but eventually it works Can’t access the App on the iPad like Millennium All in All the App developer is doing a great job .. Obrigado
Developer Response Mar 9
Dear Customer, First of all, we regret that the app has not yet met your expectations. Could you please let us know which aspects you believe could be improved so that you would use the app more frequently and have a better overall experience? Your feedback is very important to us. You can share your feedback through this channel or by email at mobile@novobanco.pt. Best Regards,novobanco
Expat Here
12/05/2023
Expat For You
So, as you’ll see, it’s not a loved app. I’ve been with Novo Banco for 2.5 years now and while generally speaking, Novo Banco is a fine bank that supports expats, this app can be infuriating. I’ve had several issues over the years but the latest is incredibly frustrating. It turns out, ALL banking with Novo Banco requires you to use this app, if it stops working, so does your ability to transfer money. They have no online work-around if that app glitches - which it does on occasion. The customer support rep just acknowledged that it’s an issue and they have no ability to override a glitchy app, even after you verify your identity - everything must go through the app. They acknowledge that iPhone’s (only the majority of cell phones worldwide) can sometimes cause them an issue. Heads up for expats using Novo. When signing up initially - make sure you only give a Portuguese cell phone number as part of your identity. A North American number will not receive SMS texts with codes for verification down the road and you’re in for trouble - if not immediately, it will come later. The app does not have an English option - such an easy developer fix, kind of inexcusable in 2023 given how many clients around the world speak English. It’s why Spanish is offered for every service in the U.S. as an option. That Novo Banco has no online workaround for when things wrong - well, be prepared. The only way I can transfer money at the moment is in person at the branch and for new expats - well, that means hours at the bank. Banking is a very different process here than North America - it’s personal service (lovely) but sloooooooow. Banks are the hub for so many services here, especially health, home and auto insurance as well as ‘banking’ - they don’t use tellers. Come in, have a seat (would you like coffee?) aaaand wait. Anyway, it’s a glitchy app but if you use Novo Banco, you have no choice. P.S. Love the customer support response here that mistakenly replied with ‘Good Riddance’ instead of ‘Good Day’. Perfect. 😂
Expat Here
12/05/2023
Expat For You

So, as you’ll see, it’s not a loved app. I’ve been with Novo Banco for 2.5 years now and while generally speaking, Novo Banco is a fine bank that supports expats, this app can be infuriating. I’ve had several issues over the years but the latest is incredibly frustrating. It turns out, ALL banking with Novo Banco requires you to use this app, if it stops working, so does your ability to transfer money. They have no online work-around if that app glitches - which it does on occasion. The customer support rep just acknowledged that it’s an issue and they have no ability to override a glitchy app, even after you verify your identity - everything must go through the app. They acknowledge that iPhone’s (only the majority of cell phones worldwide) can sometimes cause them an issue. Heads up for expats using Novo. When signing up initially - make sure you only give a Portuguese cell phone number as part of your identity. A North American number will not receive SMS texts with codes for verification down the road and you’re in for trouble - if not immediately, it will come later. The app does not have an English option - such an easy developer fix, kind of inexcusable in 2023 given how many clients around the world speak English. It’s why Spanish is offered for every service in the U.S. as an option. That Novo Banco has no online workaround for when things wrong - well, be prepared. The only way I can transfer money at the moment is in person at the branch and for new expats - well, that means hours at the bank. Banking is a very different process here than North America - it’s personal service (lovely) but sloooooooow. Banks are the hub for so many services here, especially health, home and auto insurance as well as ‘banking’ - they don’t use tellers. Come in, have a seat (would you like coffee?) aaaand wait. Anyway, it’s a glitchy app but if you use Novo Banco, you have no choice. P.S. Love the customer support response here that mistakenly replied with ‘Good Riddance’ instead of ‘Good Day’. Perfect. 😂
Horrible
Jun 13
Treyka
The app is difficult to access - often won’t let me log on - and the bank itself is utterly useless. For example, why is there no way to report or dispute a fraudulent transaction, either on the app or the website? I emailed my useless personal account manager and never heard back. I’ll be closing this account at a branch on Monday (tried to do this with the app online but as usual, got an error message).
Horrible
Jun 13
Treyka

The app is difficult to access - often won’t let me log on - and the bank itself is utterly useless. For example, why is there no way to report or dispute a fraudulent transaction, either on the app or the website? I emailed my useless personal account manager and never heard back. I’ll be closing this account at a branch on Monday (tried to do this with the app online but as usual, got an error message).
Good app
05/20/2025
JuandeSouza
It’s a good app in general
Good app
05/20/2025
JuandeSouza

It’s a good app in general

- Adaptações de acessibilidade

Version 4.20.1 3d ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Contacts
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Novo Banco, S.A
Size: 97.3 MB
Category: Finance
Compatibility: Requires iOS 13.0 or later.

iPhone
Requires iOS 13.0 or later.

iPod touch
Requires iOS 13.0 or later.

Mac
Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English and 3 more

English, French, Portuguese, Spanish
Age Rating: 4+

4+

Learn More

Developer Website

Privacy Policy

Supports

Wallet

The simplest way to get all your passes in one place.

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novobanco

Ratings & Reviews

Getting much better

Expat Here

Horrible

Good app

What’s New

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Wallet

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