The ad shows you take a picture of your plant then it instantly says what the exact problem is and what to do. Reality is, you take picture and it recommends all the possible potential issues and what you can do for all of them. It gives no specific guidance, so you might as well just look up online. I took pictures of a healthy plant and a sick plant, it gave the exact same recommendations. Basically, what it said for both was, it could be under watered, it could be over watered, it could have soil deficiency (lists out 8 different types of potential deficiencies), it could need different potting, it never says what it actually is. This is nothing like the ad that shows exactly what to do. On top of all that, to actually get a real answer it wants to connect you to a botanist for an absurd fee that they try and rationalize(price anchor) with an even more ludicrous fee. My local nurseries and plant shops answer all of that for free. If they made it a nominal fee, that's one thing, I might pay for convenience, reality is, I bought the app because I thought that's what it did, avoid the need to talk to a botanist, it is your digital expert, but no, all they do is try and upcharge you. Want to change the color of your app? Watch out, that's more money. Want an actual direct piece of guidance, watch out, that's more money. Complete hack. I had such high hopes for this.I should have read the reviews as now i see this is a super common experience others are having.
Dear Valued Customer! Thank you for letting us know about this situation. We regret to hear of this issue. We will do our best to resolve it as soon as possible for you and other green fingers which may be experiencing similar problems. We are very sorry to hear about this uncommon app experience. We can assure you that we are working to improve upon the user experience so that you can enjoy the app and your thriving plants fully. We are so sorry that you've had this experience. This is not the level of service we want to provide. Please, be advised, that the PlantIn app may become your virtual gardening companion. It is a new way to take care of your plants and get qualified assistance. The app allows identifying a plant or plant's disease and prepares a cure guide in seconds. By using the app you may simplify your plant-caring routine. The app notifies you via daily reminders when to water, cut, propagate, repot your plants. The notification system is based on your routine, location, climate, and other important data. All the plant care requirements are handled automatically, so you don't need to find them on your own. The botanist feature is an additional one so the subscription doesn't include it. Our experts provide detailed guides to care of plants and thus their work is currently bigger than what we can offer in our plans. However, we're considering other options for our premium members which include free expert help. We kindly ask for you to email support@plantin.xyz. We hope you choose to reach out to us so that we can investigate this issue and hopefully provide a means to take care of you for the troubles. We are doing our best to solve this and hope that you will give us another chance in the future. Until then we apologize for the inconvenience. Have a wonderful day and stay safe!