Fix this app, it doesn’t even load alerts now anymore, it takes forever to complete a transaction, sometimes it shows the transaction was incomplete, yet I end getting debited, meanwhile the receipt from the transaction shows failed, how do I defend myself if I have already been debited and the the receiver tells me they haven’t seen it yet. Please do something about this. The app is sloppy. At first the app was nice, when I got newly downloaded it, now it’s something else.

This is like the most annoying app I’ve ever seen… and with no exagération it works ones every month… Any other time it either loads to infinity, or says « connection error » on stable data and wifi connection. And now it requested an update which I did… got kicked out of the app for some weird reason and now I can’t log in because of « unhandled error » and I can’t select my country, let alone insert my information. Please it’s been a while with these recurrent bugs, back to back to back and this is the first time I ever review an app (that’s how bad this app is) I usually leave stars and go but now since your customer service is not even aware of what’s going on, I had to write on here… hope you are considerate enough to read and say something, better yet, DO SOMETHING !!!

Having two apps with the same name and without any sort of differentiator in the same store is very confusing for the average usersAll details about the user or the profil need UBA Secure Pass but this App doesn’t work in most countries. So to change number or email, one will need to go to the branch just for that. Buying airtime is a very long process and not intuitive at all. There are many double in all Mobile Options: linking to mobile money, sending to mobile money, choosing operators when buying/top up credit/airtimeWe can’t buy bundles in the option dedicated to buy bundles. It revert to buying/top up airtime/credit App doesn’t provide useful information in case a customer want to receive money from another bank or international bank like SWIFTEven when you enable Privacy Mode, it will take more than a minute to hide your account balance after opening the App.The App is extremely slow. Even after the app is opened if you move to check another app then come back, the app will load againTransaction history are not updated you will have to request bank statement to view your history

This app is fantabolous. at my first usage, I doubted it's strength and was negative about its functionality due to bank network downtime in the country . Since the inception of using this application , it's been extremely hitch free as I'm able to perfect my transactions within blink of an eye. I am able to round up transactions with ease from the four walls of my room, instead of the conventional entering of the bank to complete my daily transactions . Kudos to the customer service who are also readily available to curb any form of anomaly from the app. Great app. simple and effective to use. Nagode UBA!