We spent 3 amazing nights at Park Plaza Riverbank and we had the most wonderful stay and experience. Every single person was the most friendliest, helpful and always went above and beyond. Our room was Magical… it had absolutely the best view we could ask for. The parliament and Big Bend shining bright, the Lambeth Bridge lighting up at night, the Eye lit up and all those lights reflecting off the water. Thank you so much to the staff and management of this exquisite hotel!! The Cassidy’s

My son and stayed at Park Plaza County Hall for last 5 nights. The day reception folks were great.. helpful and courteous. They suggested to call the reception when we need the room to be cleaned as they don’t clean the room every day. We followed the instruction. The last day, the cleaning crew showed up and we specifically told them not to clean. Our stuff were all over the room and we were in middle of packing. When we came back around 8:30 pm, we found our room cleaned and all my receipts that I was saving for the tax return claim ( about £1100) were gone. I called the reception immediately and the night manager Mark Harmon, he said there is nothing he can do to help me as I didn’t call the reception and requested ‘Not to Clean’ the room. He was rude and not helpful at all.

On the first night sleeping, I became aware that my king size bed was two twin beds shoved together. I had booked two connecting rooms with king size beds. That is not what I got or paid for after talking with the front desk Tuesday morning I was told they could not move us till Wednesday now the two rooms are connecting one with a king bed the other with a queen, which is a handicap room, which is anything but convenient or comfortable for a non-handicapped person. Neither room has a viewable window which the other rooms did. Would be nice if people would just properly do their jobs something that has disappeared in the age of post Covid. So I sit here disgusted but what am I supposed to do? Keep complaining that only seems to make the situation worse. I stayed here four years ago and had a good experience. I am pretty sure I will not be coming back again.

When we arrived to check in, the front desk person told us that since we had a wheelchair we were going to be moved to the next door sister hotel. The Victoria Plaza hotel has no access from the street for a wheelchair. Except, if you go on the side alley, then they have a small lift on the staircase which at first did not work. It took a while for the hotel staff to get it to work, just to find out that the wheelchair didn’t even fit in it.We then went to the hotel next door, which looked like a nightclub and was as expensive. This was not what I wanted to book for a hotel and ended up cancelling and reserving at the Hilton. This was a terrible experience, especially when you need access for a wheelchair.