This service is great. I just began a treatment and my prescriber not only listened but made sure the treatment was adequate for me and my needs. Like a true Practitioner we began a plan that started slow, and worked towards improving my anxiety and depression in order to see if their underlying cause has to do with ADHD. I’ve done some research in regards to which one you treat first, and the best psychiatrists and studies suggest to do both at the same time, if a link is found between the two. In my case, there clearly is. She was so nice, so smart, I do recommend this app. This is the first review I’ve ever done, in any platform. This means a lot to me, I feel as if I will get my life back. I’m excited. To those who experienced really bad service, I do feel sorry, I wish that wasn’t the case, but it does depend on which state you are in as well. Perhaps people in your state are just more susceptible to acting in that way. Maybe, maybe not. Either way, the app is at least worth a try. I never had to have someone schedule me an appointment, I scheduled and rescheduled so many times. I always got an answer back, I always had someone answer my phone calls. Yeah you might have to wait, the most a few hours but they’re people too, they have a life as well. Some of you reviewing here are very rude.

Initially it was great I loved my therapist she listen to me, she was able to find a diagnosis I got my medication everything was fine. Then into the third time receiving the medication there was a delay there are issues, the response time was also delayed, finally I got my medication. And then the last time,… The part that really confuses me the most is that the first two times he came to my house with no problems. And then they wired it for me to pick up at my local pharmacy but when they mailed it to me the price of my medication was only $7 dollars. But when they sent it to my local pharmacy for me to pick it up the price of the medication was $14. I kinda had a problem with that, because I was accustomed to paying the $7 for the Med’s ; however the last dispense of my medication it’s lost ?! how could they lose my medication when the first couple of times it went to my address with no problem??? But they charged my account , I’m trying to message them several times and I get the same message back to my email saying that it shows delivered but I live in Arizona. And the last shipment says delivered from Tracy California to Hayward California I don’t live in California!!! I even referred my son to Cerebral because I was having great success and now I’m disappointed , because of me not getting my medicine on time. I hope he doesn’t have the same problem that I’ve experienced.

Update: They were able to refund my payments. I will think about using their services again if they can fix the “not prompting to reschedule” issue.I first discovered Cerebral through social media. I thought I would give it a try since my family has just moved somewhere where it’s not easy for us to get to appointments all the time. Unfortunately, my experience was not a good one. The therapist and prescriber were great, but after my first appointment there was no way to schedule more appointments, and no prompt to schedule more appointments. In order to make a new appointment, I had to email their support team, who then scheduled me for whenever they saw fit without first consulting me. Next, I put in my insurance information at the beginning, before I even started therapy because my insurance covers their services. Instead of billing my insurance, or letting me know that insurance was an issue so that I could address it, after my trial period, they just billed me again. Then, when I tried to get it fixed, they delayed until after they were no longer able to issue a refund before responding. Now I have pod for an entire month of their services, but I have been locked out of the system AND they refuse to issue a refund. I am extremely disappointed, and I would strongly warn against using their services.

I love the idea of Cerebral and I think in theory it could really work. I hope more people have had better experiences and there were things that I myself really enjoyed and appreciated. My problem was in app/account malfunctions and trying to get help. My experience with this company was basically the equivalent of that hard-to-open cold medicine package that we’ve all struggled with when we’re super sick. You know that if you can actually get through the impossible packaging to the meds inside, you’d be on your way to better health. But no matter how much you tug and claw and try to tear open that stupid plastic packaging, it won’t budge. My app rarely worked, I had 3 different care teams in 3 different weeks, due to high turn around I rarely talked to the same person more than once, my app wouldn’t let me schedule appointments, when I finally did get help my new prescriber wasn’t assigned to my care team properly so they dropped my account, and a couple more things. When I could get things and people to work, it honestly helped me out. The exercises are a little trite imo and can be found through a basic Google search, but if you can get your care team together and communicating, I could really see the benefit of this service. Just know going into it that the frustration that you might face could do more damage than good. Good luck and I genuinely hope your experience is better than mine.