Circle Medical 17+

I have been on ADHD medicine since childhood and yet I still get the runaround from doctors thinking I am drug seeking. These doctors take the time to look into my medical history and prescription history to validate that I am in fact an honest person struggling with ADHD. I have a wonderful relationship with my primary dr through circle and he remembers me every appointment, showing that he is not just doing this for the money. When I forget to book out in advance I am able to choose from a variety of other providers in my state who are just as helpful and thorough. The only issue is that CVC won’t fill controlled prescriptions through circle med, at least they wouldn’t 6 months ago. Which is fine because everywhere else will. The only downside is when you need to message your doctor you often need to go through a “care team” and that can be a lengthy process . But once you develop a relationship with your primary, depending on the provider, they may message you to start communication directly between the 2 of you.

I’ve been a Circle Medical user for years. I briefly moved to a state where online prescriptions weren’t accepted for ADHD treatment. When I moved back to Texas, I started using them again.

It seems like a shell of what it used to be. I had an appointment this morning at 8:00 AM. I waited the entire 20 minutes on the call and the doctor never showed up. I figured someone would eventually reach out when they saw the session never started. Nope. In fact I tried to contact support, and as of 5:05 PM the same day (a whole business day), no one has read my support message yet. I work help desk in IT and I know it gets backed up, but to have a doctor No-Call/No-Show an appointment and receive radio silence when you reach out is not acceptable. I tried to reschedule with another doctor, but since I technically had an appointment that day, it blocked me from making any more.

So now I’m sitting here 8 hours after my appointment and no one has reached out or even read my message yet. Nothing from support, nothing from the doctor. It’s especially bad that Circle Medical charges a late fee/missed appointment fee and notifies you beforehand to respect their time when they don’t return that service anymore. Sorry Circle, but I won’t be coming back.

I want to start off by saying I downloaded this app because I had anxiety about going into a physical office. The first person I was assigned to was just a random lady by the name of Kristie Essa. The first video chat appointment I had with Kristie made me feel like I have known her for years. She made it so easy to talk I was so comfortable with sharing my weight and my medical issues with her without feeling like I was being judged or better yet rushed out of a room by the Dr after waiting for 2 hours and they speak to you for 10 mins. We started me up on medication for my ADHD and I’m the process she has gotten more done for me in regards to my health than any other PCP I have ever seen. Kristie is an amazing person and I hope to have many more years of her service. The app itself so easy to manage, the appointments are always on time. The messaging center is highly responsive. They give me my results almost immediately and give me detailed information breaking down what was done.