I find that usually when I buy online the company has terrible clothes or terrible customer service or both. Halara has great clothes and their customer service support answers quickly and with a great resolution to the problem. I am overly pleased with them and have now placed multiple orders. As far as returns go which for some people seems to be a issue - I found that their response was very reasonable. They ask for a lot of photos but this is all part of shopping online. You can’t go to the store give back the item and show them why you are returning or exchanging. So this company like many others online ask to see the item and tags and bag it comes in so they know you aren’t wearing it and just saying you want the return. It took me about 2-3 min to apply for my return . They answered me in the same day and I was very happy with the response . Great company great prices the clothes are all made well and fabrics are so soft and wash easily and well . They hold their shape and the sizes are true to size. Also the variety of colors is awesome.

I started buying clothes from Halara in September 2024. They were having a BOGO and yes I purchased more than I should have. I thought that I would be pleased with maybe 40% of the clothes that I purchased but I was so wrong. The material is approximately thick, high waisted and wide leg items fit great. I’m 5’7” & was 190 lbs when I ordered large sizes. I’m 180 now the mediums fit great. The large pants are loose and need to be pulled up often. I will get them tailored before I give them away. With that being said the bootleg pants are not my favs. My thighs are 22.5” & flare/bootleg pants thighs fit me too tight, which makes them shorter than I prefer. This is an issue with both medium and large. I also have several jumpsuits. They are very comfortable and complimentary to my body shape. Highly recommend!

The app itself has issues. Every time you open the app, you are greeted with a 5 second ad for whatever product they want to push on you. The returns system is strange and sometimes broken. You must take a photo of the product in the original packaging. I’m fine with that, but it becomes a problem when you want to return multiple items and the photos will only upload to one item. As for the store, I’m disappointed with that too. I ordered some shorts and joggers. The joggers I bought did not look anything like the photo. They were a different shade of blue and were more like baggy leggings than joggers. I am now returning them. The only problem I have is that there are not free return shipping. The other shorts I am returning simply don’t fit right on me, so I’m ok with paying for return shipping. However, for the joggers, it feels a little wrong to ask me to pay for return shipping when they don’t look anything like the photo.Overall, I wouldn’t recommend it. It isn’t exactly a scam, but it feels scammy. If you want cheap clothes, I would honestly try the SHEIN lottery. Sometimes the quality is far below HALARA, but sometimes it is on par. At least SHEIN gives you free return shipping.

For a company that spends tons of money on social media advertising, they handle customer returns like they are a fly-by-night company. I have ordered at least 10 pieces from Halara and it’s great quality. However; their return process is a nightmare. If you don’t return for store credit then don’t expect to ever receive a refund. They don’t provide prepaid shipping labels or even labels you can use that they’ll deduct the cost from the return. NOPE! Instead they have you the customer go out and pay for your own postage to ship the return to a literal boat dock. Then you have to email Halara the tracking info and make sure they receive it. And if you’ve mad it that far; too bad because they’ll forget to refund it anyway. I’m dealing with a $70 return from April right now. Again, for a company that chucks a ton of money into advertising, their return and customer service process is embarrassing and enough to where I literally won’t buy from Halara anymore. Was great while it lasted.