The Redirect Healthcare Account Managers are all extremely kind, helpful, and responsive. However, the Billing/Claims Department is an absolute scam. There is no way to contact a human being; your only option is to leave a voicemail, but the problem is that no matter how many voicemails you leave, they won't call you back. I've been trying to contact them for OVER A MONTH and nobody has gotten back to me. The Account Managers have sent multiple emails to the Billing/Claims Department (because apparently Account Managers don't have any way of contacting the Billing/Claims Department internally, which is absolutely ridiculous). The fact that they don't have anybody to answer their inbound calls is a clear giveaway that this company deals with an extraordinary amount of complaints. It seems that the only way to get a response is to file a complaint to the Better Business Bureau, which is what I'll do. They owe me close to $3,000 for services that they confirmed multiple times (in writing) that they do, in fact, cover. After looking at the other BBB complaints, it seems that filing there is the only way to get a response. No shade on the Account Managers, but the Billing/Claims Department is awful.

This Insurance is a complete joke.You have to call them before going to a doctor. Worse than that when you call you talk to a non medical professional when will then schedule an appointment whit one of their "Health Providers" who most likely lives all the way across the country and you have to talk to them before they determine if you need to see an in person doctor.I called in October because I've been having issues with my hip and am still waiting for an appointment in January.I called last week because I've head a cold for 2 weeks they they only gave a a prescription for a nasal spray and a cough suppressant. I gave them the address of the pharmacy closest to my work so I could get it on my lunch break and they sent it to a completely different pharmacy all the way across town!AFTER I HAD GIVEN THEM THE CORRECT ADDRESS! So I then had to call them and have it sent somewhere else so I could get it that evening. upon arriving at the pharmacy They Informed me that I'm not covered by my insurance for that.Fast forward a week and I'm STILL hacking up a lung every 5 minutes. I call at 8am say I'm still sick and they say they will have a "Health Provider" call me back at 1:30pmDon't get this insurance if you think you may ever have a medical emergency. Also they have no "Health Providers" licensed in my state that works on weekends. So never have a medical need on the weekends.

The fact that I land on RDH’s site when trying to give actual app feedback says it all. My issue is with the lack of mobile application functionality necessary in order to handle the MAIN source of communication by RDH, as there is NO DESKTOP WEBSITE to manage your data. Submissions are clunky to navigate, you constantly have to “guess” at what you should enter because it isn’t designed to be used in multiple ways, and good luck trying to filter, or find up to date information, because of the limitations. Prepare to re enter the same information over and over and and over again - for EVERY SUBMISSION. The app is extremely antiquated and desperately needs real development dedicated to recreating a viable mobile application - not a team of folks set aside at the company.

If you want to get put into a loop, get this insurance. It is so frustrating. I’ve stopped trying to contact them and I now just send in a bill after the fact and pray it’s covered. There are at least 3 phones calls for every issue and the app never works right. I couldn’t request an appointment because I couldn’t get past the main screen that needed a field filled out that I couldn’t complete because of a glitch. Hoping our company sees the light and can get us into a real insurance. This is embarrassing at the Doctor’s office, as well because they can never find it and they can’t reach them either.