Beam Benefits 4+

Problem Solved

My Beam app would freeze on my IPhone every few days but that has been corrected my a recent update which is excellent.

Developer Response ,

We're sorry to hear about your experience with the Beam App - we'd love to look into this more. Are you still having this issue on the latest version of the app? If so, please reach out to support@beam.dental and we'll work on getting this bug resolved for you!

Pretty looking app, but needs vital feature

App works good so far, I’ve only had it for a month since I started my new plan, can’t use it much due to no brush. There was no indication of how to get my free brush that comes with my plan, I had to contact customer service to “reopen” my enrollment, which shouldn’t have occurred since I did it the same day I signed up. So I purchase my brush, but it doesn’t have any information on the app on when it is going to be shipped or even order confirmation. There was a brief message when the order was placed (March 1) that the brush would be shipped on April 1st, but there should be an ongoing page or some feature that gives me order history or tracking information. Also I find it odd that the benefit has been paid for but brush won’t ship until the following month..

They just want your money

Like every other insurance company, they do anything to take your money. For example, they refuse to provide an EOB that actually tells you what’s covered and what’s not. The EOB you can access on the app is NOT comprehensive. (Fluoride is under preventative services, but what they don’t tell you is that it’s only considered preventative for minors.) It’s hardly realistic to have to call the insurance company and ask about every benefit and what’s covered when you see the dentist because Beam will not be transparent about what they actually cover. It’s just their way of taking your money because something is literally under preventative services but apparently it’s not actually considered preventative.