Welcome to Bluestone Lane!
Our completely redesigned app lets you order for delivery, pick-up, or dine-in and has exclusive features to customize and re-order your BL favorites.
-Enjoy dine-in, pickup, or delivery
-Use the app to dine-in by simply selecting the location you are dining at and scanning the table QR code
-Schedule a pickup order to skip the queue at Order Ahead locations by ordering and paying directly through the app
-Order for delivery to track your order in real-time and enjoy free delivery for orders $35+
Live like a local, earn like a local
Enjoy your first coffee or tea on us when you download and pay with the BL app
Work your way through our Blue, Green, and VIP Gold status levels to gain access to exclusive rewards and VIP events
-Earn and redeem loyalty rewards every time you order
I love bluestone lane and they have a great rewards program. What I find cumbersome about it though is the fact that I have to order on my app to ensure I am getting the rewards points. Now, that’s fine. The part that makes me frustrated is when I go to the app and cannot modify my order the same way I can in person. I want my breakfast burrito with wedges. Not salad.
Too many steps
whatnicknamesareleftavailable
Too many steps in the checkout process. If I only have one payment method I shouldn't have to click select payment method will be brought to a new page click on my only payment method click OK and then be brought back to the checkout page again every single time. Also the tips are set too high and it's annoying to have to type in a custom number every time. I like leaving a tip, but not 25% on a single overpriced coffee. it also is difficult to get it to type a point before the number so if you the tip to be less than one dollar you have to type in 0.5, one more step in the process. Also when I updated the app earlier this year suddenly all of my ability to use the rewards the way I used to which was just to buy myself a free size upgrade or select from a big list of options now I'm really limited and how I can spend the rewards.
Almost Completely Unresponsive Support
Bohemian Rhapsody
i've been having problems with this app since last May or June (23)The New app version fixed login problem but deleted my points and free drink offer, and there's no ability to add points from purchase that was not made through the app.Ive been waiting since March 9, 2024 for Customer Support to trouble shoot. waiting 20 days laterAlthough the new version of the app fixed my availability to login , Customer Support was so inept during 2023, I had to resend the same request several times because they kept forwarding it to someone else and not sending the initial email with attachments. I would wait several days and after no response I would come back and check a couple weeks later and by that time they just kept sending the same set of preformat instructions and asking me to send a screen recording... that i had already sent and resent .but it was a bug in the app not a problem with my ability to type the correct login info / resetwith the new version of the app removed my previous points and free drink offer.
Too many issues with orders
CEYRB
I used to really like this place, but now it seems like there’s an issue with every order and customer service is rude. For example, the app showed the wrong opening hours. I placed an order 45 minutes before the app said the store closed and I arrived to pick it up 30 minutes before the stated closing time. I arrived to find it completely closed and empty. When I reported this to customer service, they blamed me for placing the order after closing time rather than acknowledging that their app should have the correct hours listed and shouldn’t allow someone to place an order after closing time. I used to be a loyal customer, but I’ll never order from them again.
New Features & Improvements:
- In-App Reviews: You can now leave us a review and rating directly inside the app without switching to the App Store.
- Gift Card Management: Added the ability to easily select, apply, or remove gift cards during checkout.
- Default Card: Suitable default card design added
Version 3.2.8
The developer, BLUESTONE LANE HOLDINGS LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Location
Data Linked to You
The following data may be collected and linked to your identity:
Purchases
Contact Info
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
BLUESTONE LANE HOLDINGS LLC
Size
200.4 MB
Category
Food & Drink
Compatibility
Requires iOS 16.6 or later.
iPhone Requires iOS 16.6 or later.
Mac Requires macOS 13.5 or later and a Mac with Apple M1 chip or later.
