How to get this LG Soundbar to even work.LG has poor micro instructions. First unpack everything. The Soundbar must be plugged in to outlet. And you use the optical wire to plug from Soundbar to TV.Plug in Subwoofer. The receiver or other black box plug in. Two little speakers HAVE to be wired into back of receiver. The two 10 foot wires are either BLUE or GREY. They are split on each end. Tricky part. One of the split wires has a black thread running through split.. Other side of split is clear. The black thread split goes into black Jack on receiver or -. Then the Soundbar & speakers should work. The remote has a lower left triple circle button to adjust the Speakers. The little wired ones are just R or rear so they adjust together as one.As far as app is concerned I haven’t figured out if it’s a scam app or what. But you don’t need it .. you can make all adjustments on remote..

When an app is this lowly rated, I was concerned I might be downloading a scam or broken mess. I wanted a way to turn off the display of ARC, which seemed to always be on, and I thought there had to be something else useful given the remote settings button is terrible. I was able to download the latest software updates, change some sound settings, and changed the display to auto-off. So much better than I expected given the low rating, but I’m glad I used it and made those changes. Feel free to use this review because it’s insane how many bad reviews the app has given it does everything I could have asked for.

Let me start by saying I have two WiFi networks and both are Netgear Orbi and I have an LG TV with eArc. The Orbi routers are notoriously funky when connecting IOT devices like Roomba and The sound bar. Also for this de wondering if your sound bar has buttons for WiFi, etc, look VERY closely at the top of the sound bar as there are no actual tactile buttons on my S95QR, but if you shine a flashlight there are indeed a row of buttons across the top! They look like the icons more than buttons but you can press them. I went through the setup process with the app and indeed it failed but if you try against and eventually get to the point where you connect directly to the speakers WiFi when prompted it appears to fail again. But I then killed the app, and went back to my internal WiFi network, and then back to the app where I could see it had a sound bar in its connection list but it complained again it couldn’t connect to it. Powered up the sound bar with the remote and the app connected to the item in the app’s list of sound bars and was working without connecting directly to the sound bar WiFi. So several things going on. First the app says it fails to connect using the typical method staring with your network then it has you connect manually to the sound bar then it seems to power off the sound bar so you have to manually restart the app and power up the sound bar to select it. Holy moly, grandma would never figure that out and I’m a software developer and went through several iterations. My guess is if you don’t have a finicky router you may be in luck. LG go get a Netgear Orbi and test with it; if you can pass that test you likely can connect to any network. Once the app is connected it works just fine.

Let me just start off by saying that the execution of an intuitive setup is terrible and has failed miserably. After sever hours I finally figured out that in order to connect you need to connect to the sound bar as a wi-if network. For instance, on IOS, go to settings> wi-fi> then select the soundbar as the actual network. Once you do this, you can use the app to connect and adjust settings. I lose access to the internet by doing this, and I am sure there is a way to maybe setup as air play or something but haven’t figured that part out yet. I just switch back and forth as needed. I hope they improve this app soon, but looking at how long this has been an issue, I highly doubt it.